Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Languages
Timeline
Generic

Ankita Dengare

Bangalore

Summary

Innovative Technology Lead recognized for high productivity and efficient completion of tasks. Possess specialized skills in software development lifecycle management, cloud computing solutions, and agile project methodologies. Excel in leadership, communication, and problem-solving, ensuring successful project delivery and team collaboration.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Technology Lead

Infosys
Bangalore
05.2021 - Current
  • Performed troubleshooting of issues related to MS Exchange Server such as mailbox access problems or replication failures.
  • Configured and managed user mailboxes, distribution lists, shared folders, public folders and other related components.
  • Developed scripts for automation of routine tasks like mailbox creation or permission management.
  • Resolved complex issue relating to message routing, transport services or client access roles.
  • Managed storage limits for mailboxes and archives as per company policy guidelines.
  • Ensured compliance with industry standards regarding information security policies and procedures.
  • Coordinated with third party vendors on hardware upgrades and software installations as required.
  • Provided technical support to end users on Outlook configuration settings or email delivery issues.
  • Analyzed message tracking logs to identify any potential issues with mail flow or delivery delays.
  • Worked closely with end users to solve problems related to hardware and software.
  • Managed employee access, security roles and permissions.
  • Created accounts and configured hardware to support onboarding process for new hires.

Technical Support Executive

Atos IT Solution and Services
Pune
12.2014 - 05.2021
  • Monitored server performance to ensure optimal operation of the messaging system.
  • Performed troubleshooting of issues related to MS Exchange Server such as mailbox access problems or replication failures.
  • Configured and managed user mailboxes, distribution lists, shared folders, public folders and other related components.
  • Developed scripts for automation of routine tasks like mailbox creation or permission management.
  • Worked closely with network engineers to ensure proper connectivity between different components of the messaging system.
  • Created new users in Active Directory and migrated data from older versions of Exchange servers to newer versions using third-party tools.
  • Resolved complex issue relating to message routing, transport services or client access roles.
  • Assisted in design of the overall messaging architecture for a large enterprise environment with multiple sites.
  • Tuned system performance by optimizing memory allocation, disk space utilization.
  • Managed storage limits for mailboxes and archives as per company policy guidelines.

Education

Master of Science - Master in Computer Application

R.K. University
Rajkot Gujarat
05-2014

Bachelor of Science - BSC in Computer Science

Atmiya University
Rajkot Gujarat
04-2011

Skills

  • MS Exchange Server
  • Troubleshooting techniques
  • Automation scripting
  • Message routing
  • User management
  • Data migration
  • Legal and compliance management, as per the company policy
  • DLP and EOP in Exchange Online Exchange Online Protection (EOP) and Exchange Online Advanced Threat Protection (ATP))
  • Mail flow within the domain and outside the domain
  • Legal/Litigation Holds, Retention, Deletion, and Data Immutability
  • Data Loss Prevention, RMS/IRM, Azure Information Protection (Classification-Labelling and Sensitive Information Types), Office 365 Message Encryption, and Transport Rules
  • Functionality of SPF, DKIM, and DMARC

Certification

  • Quest Migration Tool Certified

Affiliations

  • Travelling, Exploring New places, Badminton.

Accomplishments

  • Star performer of the year 2015 in Atos Global IT.
  • Star performer of the year 2016 in Atos Global IT.
  • Star performer of the year 2017 in Atos Global IT.
  • Best employee of the year 2018 in Atos Global IT.
  • Star Performer for the year 2021 in Infosys.
  • Best Employee for the year 2022 in Infosys.
  • Gold Medalist in MCA from R.K. University.
  • Stood 3rd Rank in bachelor’s degree (BSCIT) from Saurashtra University.

Languages

English
First Language
Hindi
Advanced (C1)
C1
Kannada
Upper Intermediate (B2)
B2
Gujarati
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1

Timeline

Technology Lead

Infosys
05.2021 - Current

Technical Support Executive

Atos IT Solution and Services
12.2014 - 05.2021

Master of Science - Master in Computer Application

R.K. University

Bachelor of Science - BSC in Computer Science

Atmiya University

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Ankita Dengare