ANKITA DUTTA
Kolkata
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
1
1
year of professional experience
Work History
Customer Support Executive
Xplore-Tech Services Private Limited.
Ankurhati
03.2024 - 08.2024
- Company Overview: A customer-focused professional with extensive experience providing exceptional customer service and administrative support
- Proven track record of resolving customer issues and inquiries effectively and efficiently
- A customer-focused professional with extensive experience providing exceptional customer service and administrative support
- Proven track record of resolving customer issues and inquiries effectively and efficiently
Receptionist
M.P. Jewellers
Dumdum
04.2023 - 03.2024
- Greet customers warmly and provide knowledgeable assistance with their jewelry-related inquiries
- Inspect jewelry for any signs of damage or wear and report issues to management
Education
Bachelor of Arts - Mass Communication & Journalism
Katwa Collage
Burdwaman04.2022
Skills
- Microsoft Office
- Chat-GPT & Other AI Tools
- Management Skills
- Complaint Handling
- Customer Service
- Call Documentation
- Problem-solving skills
- Decision-Making
- Organizational Skills
- Problem-Solving
Personal Information
- Place of Birth: Katwa
- Date of Birth: 04/28/01
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
- Consistent
- Punctuality
- Task Oriented
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Assamese
Intermediate (B1)
B1
Odia
Intermediate (B1)
B1
Timeline
Customer Support Executive
Xplore-Tech Services Private Limited.
03.2024 - 08.2024
Receptionist
M.P. Jewellers
04.2023 - 03.2024
Bachelor of Arts - Mass Communication & Journalism
Katwa Collage
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