ANKITA GAMARE
Mumbai
Summary
Dedicated and experienced professional seeking a position in a dynamic and growth-oriented organization where I can leverage my knowledge, skills, and hands-on experience. Known for handling responsibilities with efficiency and professionalism, I bring a strong work ethic, adaptability, and a commitment to continuous learning. Eager to contribute to a team that values high performance, service excellence, and innovation through versatile and challenging roles.
Overview
9
9
years of professional experience
Work History
SENIOR VERIFICATION SPECIALIST
STERLING INFORMATION RESOURCES INDIA PVT LTD
12.2021 - Current
- Competently conduct thorough employment verifications in full compliance with U.S. laws and regulations.
- Proficient in researching international databases, following client-specific instructions (CSI), and customizing results to meet unique file requirements.
- Committed to upholding strict data privacy standards while consistently delivering accurate and high-quality background reports on time.
- Acted as a team mentor, managing a group of 10–12 new verifiers by educating them on their responsibilities, answering queries, conducting on-the-job (OJT) training, assisting with certifications, maintaining regular team communication, and tracking progress through Excel reports.
- Provide regular feedback to verifiers regarding errors and process updates to ensure accuracy and continuous improvement.
- Efficiently handle various operational tasks as needed, contributing to the smooth and effective functioning of the organization.
OPERATION ANALYST (VERIFICATIONS IN BACKEND PROCESS)
FIRST ADVANTAGE PVT LTD
05.2019 - 12.2021
- Responsible for verifying candidate backgrounds to ensure accuracy and compliance.
- Handling of CRM while utilizing directories.
- Contact HR departments via phone and email to gather verification details, ensuring all client requirements are met accurately and promptly.
- Consistently achieve daily verification targets while maintaining accuracy and quality standards.
- Align work performance with organizational objectives and uphold high ethical standards in all tasks.
ESCALATION DESK
ONE ASSIST PVT LTD
01.2018 - 03.2019
- Address customer inquiries through phone, email, and in-person interactions, providing effective resolutions and ensuring high levels of customer satisfaction by exceeding expectations.
- Earned customer appreciation, as reflected in positive Google reviews, demonstrating a strong commitment to service excellence and client satisfaction.
- Deliver exceptional customer support through multiple channels (phone, email, chat, and in-person), ensuring timely and accurate responses.
- Monitor and follow up on customer feedback to implement service improvements and drive satisfaction.
- Resolve customer complaints and concerns with empathy, patience, and efficiency, often turning negative experiences into positive outcomes.
CUSTOMER ADVISOR
BOOKMYSHOW PVT LTD
05.2017 - 01.2018
- Handle high-volume inbound customer calls from across India, providing prompt and accurate information regarding products and services.
- Consistently meet monthly conversion targets by effectively engaging customers and offering suitable solutions.
- Resolve customer queries with professionalism and efficiency, ensuring a positive and satisfactory experience.
- Achieve daily performance targets while maintaining quality and compliance standards.
- Coordinated with internal teams (technical, event management, and finance) to resolve escalated issues and ensure timely resolutions.
Front Desk Executive
Kaveri Wheels Pvt Ltd
07.2016 - 04.2017
- Greet and assist walk-in customers in a courteous and professional manner, creating a welcoming first impression of the dealership.
- Maintain and update daily visitor logs, appointment schedules, and test ride bookings to ensure smooth customer flow.
- Handle incoming calls, respond to inquiries regarding bike models, services, and availability, and redirect calls to appropriate departments as needed.
- Coordinate with the sales and service teams to support customer queries, follow-ups, and appointment reminders.
- Manage front desk operations including handling correspondence, maintaining brochures and promotional material, and ensuring the reception area is tidy and organized.
- Assist in processing basic documentation, issuing gate passes, and collecting feedback forms from customers.
- Support showroom events, promotional campaigns, and display arrangements to enhance customer engagement.
- Uphold brand standards in communication, appearance, and customer service, representing Suzuki with professionalism and enthusiasm.
Education
MCom - Management
VIVEK COLLEGE OF COMMERCE
04-2021
BMS - Human Resource
ST. ANDREWS COLLEGE OF ARTS, SCIENCE & COMMERCE
01.2017
Higher Secondary Certificate -
ST. ANDREWS COLLEGE OF ARTS, SCIENCE & COMMERCE
01.2014
Secondary School Certificate -
St. Blaise High School
01.2012
Skills
- Quick learner with a proactive approach to taking on new challenges and responsibilities
- Passionate about continuous learning and expanding industry knowledge
- Strong time management skills with a focus on maximizing efficiency and productivity
- Excellent oral and written communication skills
- Effective team player with strong collaboration abilities
- Demonstrated leadership skills with the ability to adapt to changing environments
- Positive Attitude & Professionalism
LANGUAGE
English
Hindi
Marathi
Traveling | Dancing | Organizing
Enjoy traveling to explore new cultures and perspectives, dancing as a form of self-expression and organizing spaces to maintain cleanliness, order, and efficiency.
Timeline
SENIOR VERIFICATION SPECIALIST
STERLING INFORMATION RESOURCES INDIA PVT LTD
12.2021 - Current
OPERATION ANALYST (VERIFICATIONS IN BACKEND PROCESS)
FIRST ADVANTAGE PVT LTD
05.2019 - 12.2021
ESCALATION DESK
ONE ASSIST PVT LTD
01.2018 - 03.2019
CUSTOMER ADVISOR
BOOKMYSHOW PVT LTD
05.2017 - 01.2018
Front Desk Executive
Kaveri Wheels Pvt Ltd
07.2016 - 04.2017
MCom - Management
VIVEK COLLEGE OF COMMERCE
BMS - Human Resource
ST. ANDREWS COLLEGE OF ARTS, SCIENCE & COMMERCE
Higher Secondary Certificate -
ST. ANDREWS COLLEGE OF ARTS, SCIENCE & COMMERCE
Secondary School Certificate -
St. Blaise High School
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