Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
ANKITA GHOSH

ANKITA GHOSH

Bengaluru

Summary

Experienced Infrastructure engineer with over 12 years of experience and strong background in Change Management, ServiceNow, Application Packaging, Infrastructure Optimisation and ITIL Process Management. Experienced in Change management, incident management, ServiceNow and batch processing. Driven and analytical with knack for problem-solving, leveraging strong foundation in business processes and systems analysis. Demonstrates proficiency in data analysis and Change management, ensuring efficient and effective solutions. Committed to optimizing business operations and delivering impactful results through innovative systems integration.

Overview

14
14
years of professional experience

Work History

SENIOR TECHNOLOGY BUSINESS SYSTEMS CONSULTANT

Wells Fargo
08.2020 - Current
  • Conducted IT readiness assessments that identified key areas of resistance, enabling targeted interventions that improved team success rates by 20%.
  • Collaborated with cross-functional teams to develop change management plans that improved process efficiency.
  • Designed and implemented communication strategies, ensuring 98% transparency and understanding of IT changes among stakeholders.
  • Supported training initiatives that improved IT system proficiency among employees from different teams and managers by 25%.
  • Assisted in the development of a comprehensive change management toolkit, which was adopted company-wide and improved consistency in change rollouts mostly during BCP activities.
  • Experienced in diligently checking all the necessary parameters for software to be packaged for our organization.
  • Detailed check for software package adheres to compliance standards as per Organization.
  • Actively participate in our team meetings where I share my viewpoints and contribute ideas for improvement.
  • Strive to provide feedback and information on all assigned requests within the designated SLA to maintain workflow efficiency.
  • Closely monitor the desktop software contract reviews to ensure their statuses are accurately reflected in all new Gating requests and verify License are up to date.
  • Focus on continuous improvement of process.

Consultant

Junaati Technologies
03.2020 - 06.2020
  • Conducted data analysis to support change management projects, providing actionable insights that improved decision making.
  • Developed communication materials that increased employee engagement and understanding of change initiatives by 20%.
  • Assisted in post-implementation reviews, identifying lessons learned to enhance future change efforts.
  • Worked on Service Now Tool for Change Management.
  • Working on application packaging request, INCIDENT, Problem Ticket.
  • Working on the tool (Remedy, Service Now Ticketing tool) for managing applications.
  • Creation of packages (MSI, MST, MSP).
  • Working on QA task.
  • Working on Virtual machines for package creation and testing purpose.
  • Active involvement with the client to understand the requirement and application purpose.

Assoc. Desktop Engineer

Pharmaceutical Product Development (PPD)
06.2019 - 02.2020
  • Assisted in post-implementation reviews, identifying lessons learned to enhance future change efforts.
  • Working on application packaging request.
  • Working on simple QC task.
  • Understanding of Remedy, ServiceNow, Cherwell Ticketing tool.
  • Working on Virtual machines for package creation and testing purpose.
  • Interaction with the global engineering.

Sr. Application Packaging Engineer

IDC Technologies
04.2018 - 10.2018
  • Worked on Service now tool for raising Change Request and handling Incidents.
  • Understanding the complete Packaging workflow and documenting the standards (SOP) set by the client.
  • Working on application packaging request.
  • Working on the tool (Remedy, Service Now Ticketing tool) for managing applications.
  • Creation of packages (MSI, APP V both).
  • Working on simple QC task.
  • Working on Virtual machines for package creation and testing purpose.
  • Active involvement with all the related different teams.

Sr. Project Engineer

Wipro Technologies
08.2011 - 11.2017
  • Worked on Service now tool for raising Change Request and handling Incidents.
  • Documented packaging workflow and client standards for Novartis and Areva, optimizing application deployment.
  • Set up VMware 6.0 infrastructure to facilitate development and testing for both clients.
  • Customized vendor MSI and repackaged legacy setups, applying client-specific standards and configurations.
  • Performed technical reviews, ensuring application compatibility and resolving issues promptly.
  • Coordinated with UAT and SCCM teams to ensure seamless application integration and support.
  • Trained in ITIL Process.

Education

Master of Technology (M. Tech) -

Birla Institute of Technology & Science (BITS)
Pilani, Rajasthan
12.2016

Bachelor of Computer Applications (BCA) -

Techno India
Kolkata, West Bengal
12.2011

Skills

  • Change Management
  • Service Now
  • ITIL
  • JIRA
  • Application Packaging
  • Configuration
  • VMWare
  • SharePoint
  • Admin Studio
  • Virtual Machines
  • Gating
  • Tableau (Basic)

Accomplishments

Received several recognition and awards including manager’s spotlight award during my journey with Wells Fargo.

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Bengali
Advanced (C1)

Timeline

SENIOR TECHNOLOGY BUSINESS SYSTEMS CONSULTANT

Wells Fargo
08.2020 - Current

Consultant

Junaati Technologies
03.2020 - 06.2020

Assoc. Desktop Engineer

Pharmaceutical Product Development (PPD)
06.2019 - 02.2020

Sr. Application Packaging Engineer

IDC Technologies
04.2018 - 10.2018

Sr. Project Engineer

Wipro Technologies
08.2011 - 11.2017

Master of Technology (M. Tech) -

Birla Institute of Technology & Science (BITS)

Bachelor of Computer Applications (BCA) -

Techno India

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ANKITA GHOSH