Ankita Gupta

• Analyzed data trends to support business decision-making processes.
• Developed dashboards for real-time data visualization and reporting.
• Collaborated with teams to identify key performance indicators and metrics.
• Conducted data quality assessments to ensure accuracy and reliability.
• Presented analytical findings to senior management for strategy discussions.
• Analyzed operational processes to identify areas for improvement and efficiency.
• Developed and maintained documentation for standard operating procedures and best practices.
• Assisted in training new team members on process protocols and system usage.
• Monitored compliance with company policies for clients
• Implemented quality control measures to ensure adherence to service standards.
• Coordinated cross-functional teams to ensure effective communication and collaboration.
• Managed client accounts and maintained strong relationships with key stakeholders.

• Designed and implemented global mobility policies and processes by leveraging data analytics from client satisfaction, vendor performance, and transition outcomes to enable evidence-based decision-making and continuous improvement.
• Spearheaded transition of global mobility workstreams from diverse teams, leading centralized coordination and seamless policy integration for enhanced operational efficiency.
• Ensured ongoing client satisfaction by providing a seamless global coordination experience, using process metrics and analytics dashboards to proactively resolve issues and optimize service delivery.
• Developed and provided feedback for centralized coordination and billing processes, using data analysis and stakeholder insights to drive process harmonization and cost-effectiveness.
• Monitored and managed client-facing KPIs and SLAs, employing analytics to track operational performance, identify trends, and report results to leadership for strategic action.
• Led day-to-day mobility operations while applying process data to drive operational excellence and consistent client delivery.
• Orchestrated the centralization and transformation of internal processes by standardizing deliverables across teams and geographies, using cross-functional data analysis to identify and implement best practices.
• Obtained and analyzed case reporting data, service analytics, and SLAs from global vendors to ensure compliance, track efficiency, and inform contract negotiations.
• Acted as a single point of contact, managing relationships across internal HR, vendors, and international assignees, using year-on-year data to pursue vendor spend efficiencies and service enhancements.
• Managed service escalations with a data-informed approach, ensuring rigorous compliance and prompt resolution of complex issues.
• Supported global and regional leadership in business reviews and advisory sessions, presenting data-driven insights to shape future program strategy and stakeholder decision-making.
• Monitored new mobility initiatives using performance analytics, adjusting processes based on tracked outcomes to ensure continuous alignment with business objectives.

• Led the seamless transition of benefits for 30,000 employees during the Kyndryl-IBM India demerger, leveraging data analytics to forecast impact, minimize employee disruption, and optimize change processes.
• Spearheaded the implementation of a unified benefits administration platform (Aon TBS), integrating automated data analytics for premium calculations, resulting in enhanced process efficiency, improved employee experience, and data-driven cost management.
• Directed benefits program partnerships for car lease, pensions, insurance, meal cards, and TPAs; utilized data dashboards to monitor SLAs/KPIs, evaluate partner performance, and drive governance improvements.
• Applied analytics to oversee statutory and voluntary pension programs—including Gratuity, Provident Fund, EPS, NPS, and VPF—enabling robust compliance tracking and timely interventions using payroll and regulatory data.
• Managed disability and insurance programs by analyzing utilization data to optimize coverage, identify trends in sick leave and claims, and recommend enhancements for employee well-being.
• Built and led a high-performing benefits operations team, implementing data-driven policy updates and maintaining documentation based on analytics of process efficiency and compliance metrics.
• Improved Total Rewards vendor relationships through analytics-driven performance reviews, initiating evidence-based process enhancements, and closing operational gaps in support areas, such as separation and clearance procedures.
• Launched paperless GTLI claims processing, continuously tracking beneficiary satisfaction and claim turnaround times through analytics and reporting tools.
• Acted as the principal data analyst in cross-functional teams with leadership, HR, and wellbeing, generating insights from escalated queries and utilizing predictive analytics to shape the India Health & Benefits strategy.
• Championed operational process redesign and KPI development, developing benefits dashboards and analytics reports; led audit and compliance initiatives with data-backed governance, securing top MSAC ratings post-demerger.
• Evaluated reward policies and program efficacy by analyzing performance data, reporting actionable insights to leadership, and aligning benefits with business needs based on trend analyses.
• Defined and solved operational problems using root cause analytics, established measurable goals, and implemented targeted improvements; coached teams in data interpretation for ongoing process optimization.

• Responsible for the transition of 30K employees’ benefits during the spin off from IBM India Pvt ltd to Kyndryl Solutions
• Leads a team of benefits operations professionals to enable the development and successful implementation of Kyndryl India health and non‐health policies and programs conceptualized in conjunction and partnership with the Global Benefits teams. Supports the creation and maintenance of benefits process documents and keeping the policies always updated.
• Ensured the successful benefits tools, policy pages, process documentation, and bot transition.
• Attending daily monitoring transition calls and call outs related to Benefits Operations
• Liaise with various internal and external stakeholders, cross functional teams to analyse the potential the risk and taking pro‐ active measures to mitigate the same.
• Understand the overall Benefits operation upstream and downstream impact on payroll and worked closely with the functions to have no impact on employee's benefits at the time of transition

Assistant Manager – Global Mobility

· Exceeded the yearly recovery targets by 14% ensuring better revenues for the org.

· Responsible for correct reporting and gross up of Mobility allowances in payroll ensuring tax equalization.

· Mentoring and coaching all the team members to ensure professional growth including upskilling and reskilling within the team and handled succession planning of resources within the team and responsible for exit conversations within the team.

· Responsible for monthly review with the leadership including SLA and Targets. Maintaining and approving exceptions for the process within the team

· Continuous focus on reducing inefficiency within the team to improve the processes by rigorous examination of processes.

· Achieved outstanding results in client satisfaction and innovation and business for consecutive years.

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As SME/ Trainer – Global Mobility

· SME & trainer for new team members, including creation of training material (Central Europe, Asia Pacific, MEA regions) and hand holding until they understood the process.

· Managed team and acted as a first point of escalations related to all the projects and the teams.

· Monthly review with the business to gain holistic view of the requirements and ensure all the concerns are timely addressed and enhance client satisfaction.

· Ensure smooth assignee experience including orientation sessions before travel and single point of contact throughout assignment Lifecyle.

As Mobility Consultant

· Single point of contact for 300+ assignees in Europe, Asia Pacific and Middle East and Africa regions including end to end assignment lifecycle management and compensation briefing. Single point of contact for any emergency with the assignee in the host country including coordination with various stakeholders’ team.

· Provided business consultation to leaders to choose the right travel plan based on each employee and project situation. Received Star performer of the year for achieving outstanding scores in client satisfaction survey.

· Coordination with multiple teams to ensure timely and accurate documentation including assignment letter, FOREX, pre‐ landing formalities and post landing formalities and payroll processing.

• Handled employee lifecycle for an external client including updating details in people soft. Achieved and met 100% accuracy and SLA.
• Designed scalable HR processes from on‐boarding to exit & standardized documentation.