As a Management Trainee at SMC India, I was responsible for LinkedIn data enrichment, data sorting, and data extraction.
My efforts contributed to enhancing the company's service and solution offerings by ensuring accurate and comprehensive data, which played a key role in lead generation and targeted outreach strategies.
These tasks supported the overall business development process, aiding in the effective pitching of our services and solutions to potential clients.
My role involved supporting the Marketing team by conducting analysis and research to ensure the successful completion of key projects.
Oversaw daily operations and sales functions to optimize revenue, enhance customer satisfaction, and drive employee performance.
Collaborated with the Sales Team in the preparation, review, and finalization of proposals and commercial agreements for new clients.
Negotiated and secured favorable contracts with suppliers and vendors, ensuring competitive pricing on materials, labor, and machinery.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
Management Trainee
SMC Integrated Facility Management Solutions LTD
07.2024 - Current
Gained knowledge of company policies, protocols and processes.
Developed problem-solving abilities through hands-on experience with real-life business scenarios.
Enhanced customer satisfaction with introduction of customer feedback system, allowing for quick resolution of issues and improvements in service quality.
Analyzed sales data to identify performance trends and areas for improvement, leading to targeted sales strategies.
Internship Student
Radisson Blu Hotel
06.2023 - 07.2023
I completed an internship in the Front Office department, where I gained hands-on experience in guest relations and front desk operations. I learned how to warmly welcome guests, ensure their satisfaction throughout their stay, and implement effective strategies for guest retention.
Additionally, I developed skills in handling guest complaints professionally and resolving issues promptly to maintain high service standards.
During this time, I also worked with the reservations team, where I learned how to manage room bookings efficiently. I gained insight into how effective reservation management contributes to overall revenue generation for the hotel.
Education
MBA - Hospitality Management
Amity University Noida
Noida
04.2001 -
Bachelor of Arts - English Honours
Berhampore College, Kalyani University
West Bengal, India
04.2001 -
Skills
Customer service
Software
Zoho CRM
GetEmail
Easyleads
Lusha
6Sense
Certification
LinkedIn Learning Certificate of Completion for Excel
Management Trainee in Human Resource at SMC Integrated Facilities ManagementManagement Trainee in Human Resource at SMC Integrated Facilities Management
International Public Health Consultant- Community Engagement Expert at Global Coalition of TB AdvocatesInternational Public Health Consultant- Community Engagement Expert at Global Coalition of TB Advocates