Zoho CRM
Ankita Haldar
Management Trainee
New Delhi
Summary
- As a Management Trainee at SMC India, I was responsible for LinkedIn data enrichment, data sorting, and data extraction.
- My efforts contributed to enhancing the company's service and solution offerings by ensuring accurate and comprehensive data, which played a key role in lead generation and targeted outreach strategies.
- These tasks supported the overall business development process, aiding in the effective pitching of our services and solutions to potential clients.
- My role involved supporting the Marketing team by conducting analysis and research to ensure the successful completion of key projects.
- Oversaw daily operations and sales functions to optimize revenue, enhance customer satisfaction, and drive employee performance.
- Collaborated with the Sales Team in the preparation, review, and finalization of proposals and commercial agreements for new clients.
- Negotiated and secured favorable contracts with suppliers and vendors, ensuring competitive pricing on materials, labor, and machinery.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
Management Trainee
SMC Integrated Facility Management Solutions LTD
07.2024 - Current
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Enhanced customer satisfaction with introduction of customer feedback system, allowing for quick resolution of issues and improvements in service quality.
- Analyzed sales data to identify performance trends and areas for improvement, leading to targeted sales strategies.
Internship Student
Radisson Blu Hotel
06.2023 - 07.2023
- I completed an internship in the Front Office department, where I gained hands-on experience in guest relations and front desk operations. I learned how to warmly welcome guests, ensure their satisfaction throughout their stay, and implement effective strategies for guest retention.
- Additionally, I developed skills in handling guest complaints professionally and resolving issues promptly to maintain high service standards.
- During this time, I also worked with the reservations team, where I learned how to manage room bookings efficiently. I gained insight into how effective reservation management contributes to overall revenue generation for the hotel.
Education
MBA - Hospitality Management
Amity University Noida
Noida 04.2001 -
Bachelor of Arts - English Honours
Berhampore College, Kalyani University
West Bengal, India 04.2001 -
Skills
Customer service
MS office
Excel: Power Pivot for Beginners
Excel: VLOOKUP and XLOOKUP for Beginners
Data interpretation
Marketing
Business planning
Problem-solving aptitude
Process improvement
Software
GetEmail
Easyleads
Lusha
6Sense
Certification
LinkedIn Learning Certificate of Completion for Excel
Timeline
Management Trainee
SMC Integrated Facility Management Solutions LTD
07.2024 - Current
Internship Student
Radisson Blu Hotel
06.2023 - 07.2023
MBA - Hospitality Management
Amity University Noida
04.2001 -
Bachelor of Arts - English Honours
Berhampore College, Kalyani University
04.2001 -