Summary
Overview
Work History
Education
Skills
Career Achievements
Personal Information
Languages
Timeline
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ANKITA KAUSHAL

ANKITA KAUSHAL

Mandi

Summary

To make a sound position in corporate world and work enthusiastically in a team to achieve goal of the organization with dedication and hard work.
Having experience of 9+ years in direct customer interaction during crucial decision making and case resolution. Committed to fulfillment of Customer project requirement and user-focused solutions. Strong analytical ability to work with minimal direction to accomplish goals.

Overview

10
10
years of professional experience

Work History

Senior Support Engineer

MYCOM-OSI
Gurgaon
01.2021 - Current
  • Assessed minor, major and critical incidents as support prime for H3G to determine appropriate troubleshooting methods for remediation for proptima PM tool
  • Provided training to junior support engineers on best practices for troubleshooting common issues.
  • Ensuring timely resolution of incidents within the SLA and proactively handling raw data checks with PM and CM data.
  • Customer communications for all the incidents by providing timely and detailed analysis.
  • Implemented image updates, migrations and configuration changes.
  • Experience in troubleshooting KPI's, data related issues, ETLW flow and flatfiles.
  • Conducted meetings with customer to ensure customer issues and challenges are addressed in meeting and drive cases to closure with customer acceptance.
  • Provided support in handling cases for multiple customers along with prime H3G customer.
  • Providing outside office hour supports for critical activities/incidents
  • Comfortable with Grafana monitoring, Kibana and its related troubleshooting.
  • Have knowledge of ocp and troubleshooting skills which is applied in day to day activities and tasks

Senior Solution Integrator

Ericsson Global private limited
Gurgaon
01.2019 - 12.2020
  • Deployment of CENX environment.
  • Deployment of collectors.
  • Deployment of kubernetes and docker components.

Customer Network Support Engineer

Ericsson India Pvt. Ltd
01.2016 - 12.2018
  • Providing operational support for all the issues (GUI, Data, Backup, ENIQ, hardware related) promptly and efficiently.
  • Monitored the performance of the network to ensure optimal levels of service.
  • Conducted regular audits of system logs to ensure proper functioning of all systems.
  • Providing support during upgrade and night activities
  • Providing overall O&M support to Vodafone
  • Competence in PM ,FM and CM

Graduate Engineer Trainee

Ericsson India Pvt Ltd.
Gurgaon
07.2014 - 12.2015
  • Worked for VOD(Video on demand) for Tatasky operator and URL filtering for Idea networks.
  • Troubleshooting issues like policy change, connectivity issue and user unable to browse URL/IP.
  • Root cause analysis in process failures and providing immediate support for resolution n less and effective manner.
  • Responsible for performing health checkup of all NE's including local and remote sites.

Education

B. Tech -

JUIT (ECE)
05-2014

CBSE 12TH -

D.A.V Centenary public school,Mandi(H.P)
01.2010

CBSE 10TH -

D.A.V Centenary public school,Mandi(H.P)
01.2008

Skills

  • MYCOM performance management Proptima tool
  • Grafana and kibana
  • Shell scripting
  • Ericsson Certified in “IP Technology”
  • RHCSA certified
  • Juniper network certified associate
  • Workstations/Platforms: Windows 7, Unix/Linux, Solaris, Openstack
  • Tools used: Putty, Wireshark, WinSCP, CMS (Content management system), FileZilla, MS, DAMA Tool,NMS

Career Achievements

  • Received multiple MYSTAR awards in MYCOM OSI for well rounded performance.
  • Received power award, customer first appreciation award and on spot award in Ericsson for contribution towards efficient handling of operations and projects.
  • Mentored an intern for 2 months for basic telecom operations and Linux.

Personal Information

  • Father's Name: Mr. S.P Kaushal
  • Mother's Name: Mrs. Anita Kaushal
  • Date of Birth: 04/08/93

Languages

  • English
  • Hindi

Timeline

Senior Support Engineer

MYCOM-OSI
01.2021 - Current

Senior Solution Integrator

Ericsson Global private limited
01.2019 - 12.2020

Customer Network Support Engineer

Ericsson India Pvt. Ltd
01.2016 - 12.2018

Graduate Engineer Trainee

Ericsson India Pvt Ltd.
07.2014 - 12.2015

B. Tech -

JUIT (ECE)

CBSE 12TH -

D.A.V Centenary public school,Mandi(H.P)

CBSE 10TH -

D.A.V Centenary public school,Mandi(H.P)

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ANKITA KAUSHAL