Social Work
ANKITA MAHARANA
Support Account Manager
Bengaluru,KA
Summary
Dynamic Support Account Manager with a proven track record at NetApp, excelling in client relationship management and customer satisfaction. Leveraged data-driven decision making to enhance retention rates and identify upsell opportunities. Strong troubleshooting skills complemented by exceptional communication abilities, ensuring timely resolutions and fostering trust with clients.
Overview
14
14
years of professional experience
Work History
Support Account Manager
NetApp
07.2016 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Enterprise Tech Analyst
Dell
01.2016 - 06.2016
- Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.
- Collaborated with cross-functional teams to complete projects on time, ensuring client satisfaction and meeting business objectives.
- Performed root cause analysis for recurring incidents to develop long-term resolutions that prevented future occurrences.
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
Technical Support Engineer
VMware
03.2015 - 01.2016
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Technical Support Engineer
Wipro Technologies
08.2012 - 03.2015
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust for EMC Clariion Customers.
- Strong troubleshooting skills in Storage environment and solving the problems in very short time, pro-active measures and preventive measure for storage problems/errors.
- Supporting performance issues of the customer, analyzing Nar file and provide Performance report and recommendations to fix the issue,LUN Creation, Migration and deletion issues even handling all types of replication issues.
Education
Bachelor of Technology - IT
Institute of Technical Education And Research
Bhubaneswar 04.2001 -
Skills
Account management
Account development
Customer service
Client relationship management
Customer satisfaction
Data-driven decision making
Interests
Networking
Timeline
Support Account Manager
NetApp
07.2016 - Current
Enterprise Tech Analyst
Dell
01.2016 - 06.2016
Technical Support Engineer
VMware
03.2015 - 01.2016
Technical Support Engineer
Wipro Technologies
08.2012 - 03.2015
Bachelor of Technology - IT
Institute of Technical Education And Research
04.2001 -