Ankita Mendon
Mumbai
Summary
Ambitious and driven professional seeking a challenging role as a Service Manager, aiming to leverage enthusiasm and focus to make a significant contribution
Overview
12
12
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Assistant Vice President
Marsh India Insurance Brokers Pvt Ltd
2017.12 - Current
- Ensure 100 % client retention Engagement: Engage senior management members from client and Marsh on regular basis
- Collaborate and work closely with other practices / specialties to deliver standardised one Marsh experience to clients
- Ensure contract certainty by undertaking due diligence of agreed slips vis-à-vis final policy copies delivered to the client
- Generate new client referrals
- Executing an Annual Service Calendar for all large clients
- Use Consulting Solutions as a value differentiator
- Ensure Client Health Checks and Strategic Account Planning implementation for large accounts
- Minimize and Mitigate risk to ensure sustainable operations
- Ensure 100% Compliance to Client First Principles
- Drive greater operational efficiency
Deputy Chief Manager
K M Dastur Re- Insurance Brokers Pvt Ltd
2014.07 - 2017.12
- Identifying clients with the Insurance requirements
- Designing a policy suitable to them; Gathering information from clients, assessing their insurance needs and risk profile; Help the client to tailor-make the policy as per his requirement and also suggesting him if required; Discussing the requirements with the insurance companies and negotiating with underwriters to find the most suitable insurance for clients at the best price; building and maintaining ongoing relationships with clients including scheduling and attending meetings and understanding the nature of clients' businesses; Furnishing clients with their requirements any time of the hour
- Organizing value added services for the client during the year wherein every month or every quarter activities like health camps comprising of General health check up, eye check up camp, dental camps or health talks are arranged; Arranging login IDs for the HR of the corporate and also for all employees in case of Group Mediclaim policies; Keeping a close check with the servicing manager if all endorsement related or claims related queries raised by the client are done within the stipulated time; Handling all escalations raised by the client; Meeting the clients once a month to maintain relationship with them; At the time of the renewals the process of procuring quotes starts one month prior to the renewal date and analyzing of the claims history of the year helps in negotiating with the Insurance companies.
Relationship manager- Retention and client servicing
Max Bupa Health Insurance Company Limited
2013.06 - 2014.05
- Concentrating on servicing for our clients in the best possible way so that at the time of retention they renew the policy with us
- Servicing the client with respect to passing of endorsements within TATs, getting their claim reimbursements at the earliest and providing cashless facility to clients in need with no problem
- At the time of renewal seeking quotes from underwriters and negotiating with them to provide with the best possible rates so that retention is a smooth process
- Furnishing clients with their requirements any time of the hour.
Relationship Manager
Landmark Insurance Brokers Private Limited
2012.06 - 2013.06
- Analysing the policy, preparing and issuing RFQs of Life/General Insurance particularly in Group Health policies, Group Term Life policies(Employee benefits Insurance) to be floated to the insurance companies for quotes, following up with the insurance companies for the quotes and preparing QCRs that to be sent to the client; renewing or amending existing policies; Gathering information from clients, assessing their insurance needs and risk profile; building and maintaining ongoing relationships with clients including scheduling and attending meetings and understanding the nature of clients' businesses or lives; foreseeing clients' insurance needs, such as policy renewals; researching insurance companies' policies and negotiating with underwriters to find the most suitable insurance for clients at the best price; developing relationships with underwriters, other professionals; administrative tasks such as dealing with paperwork, correspondence, keeping detailed records; keeping up with changes in the insurance market; collecting insurance premiums and processing accounts.
Education
MBA -
MET IOM, AMDC
2010.06 - 2012.03
BAF(Accounting and Finance) -
Nirmala Memorial College of Science And Commerce, Mumbai University
2007.06 - 2010.05
HSC -
Thakur College of Science And Commerce, Maharashtra
2005.06 - 2007.05
SSC -
Dr. S. Radhakrishnan. Vidhyalaya, Maharashtra
2004.06 - 2005.04
Skills
Consulting
Policy Compliance
Corporate Presentations
Issue Resolution Skills
Strategic Planning
Personal Information
- Father's Name: Prakash Mendon
- Date of Birth: 10/16/89
- Marital Status: Single
Date Of Birth
10/16/89
Disclaimer
I hereby affirm that the information in this document is accurate and true to the best of my knowledge.
Timeline
Assistant Vice President
Marsh India Insurance Brokers Pvt Ltd
2017.12 - Current
Deputy Chief Manager
K M Dastur Re- Insurance Brokers Pvt Ltd
2014.07 - 2017.12
Relationship manager- Retention and client servicing
Max Bupa Health Insurance Company Limited
2013.06 - 2014.05
Relationship Manager
Landmark Insurance Brokers Private Limited
2012.06 - 2013.06
MBA -
MET IOM, AMDC
2010.06 - 2012.03
BAF(Accounting and Finance) -
Nirmala Memorial College of Science And Commerce, Mumbai University
2007.06 - 2010.05
HSC -
Thakur College of Science And Commerce, Maharashtra
2005.06 - 2007.05
SSC -
Dr. S. Radhakrishnan. Vidhyalaya, Maharashtra
2004.06 - 2005.04