Summary
Overview
Work History
Skills
Hobbies and Interests
Accomplishments
Timeline
Generic
Ankita Mishra

Ankita Mishra

Bengaluru

Summary

As an Account Manager at Salesforce, I help organizations save time, increase productivity, and differentiate themselves by combining people and software to create amazing designs. I am passionate about building meaningful relationships between businesses and people and bringing a human touch to tech. I have a BTech degree in Computer science, and I leverage my C programming expertise to understand and solve complex technical problems for my clients.

In my previous roles, I have demonstrated my ability to excel in sales, communication, and public speaking. I have earned multiple Salesforce certifications, including Marketing Cloud Social Specialist, Service Cloud Consultant, and Sales Cloud Consultant. I have also successfully closed a large contract with a Fortune 500 company, increasing their user retention rate by 25%. I walk into work every day with a sense of humor and the readiness to roll up my sleeves while thinking strategically and creatively. My goal is to empower my clients and my team to achieve their full potential.

Overview

5
5
years of professional experience

Work History

Account Manager, Commercial Business

Salesforce
Bangalore
07.2023 - Current
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Provided training and guidance to new Account Managers.
  • Negotiated contracts with clients to maximize profitability.
  • Conducted market research to identify potential customers.
  • Analyzed client data and identified opportunities for growth.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Prepared monthly financial statements for each account.
  • Provided technical support to customers when needed.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

Account Manager, ESMB

Salesforce
Bangalore
03.2022 - 06.2023
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Provided training and guidance to new Account Managers.
  • Negotiated contracts with clients to maximize profitability.
  • Conducted market research to identify potential customers.
  • Analyzed client data and identified opportunities for growth.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.

Senior Business Development Representative (TRX)

Salesforce
Bangalore
11.2021 - 02.2022

Business Development Representative

Salesforce
Bangalore
07.2021 - 11.2021
  • Conducted outreach activities, such as cold calling, emailing and attending networking events.
  • Researched target accounts to build a pipeline of qualified leads.
  • Collaborated with sales team members to develop strategies for targeting new prospects.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Provided training and guidance to new Account Managers.
  • Negotiated contracts with clients to maximize profitability.
  • Conducted market research to identify potential customers.
  • Managed multiple accounts simultaneously while meeting deadlines.

Account Manager

CAREERBUILDER, LLC
Bengaluru
10.2019 - 07.2021
  • End to End SaaS selling (B2B) Client Base: US & Canada
  • Capturing new companies in the market (Onboarding and Renewal of all those contracts inclusive under my responsibility)
  • Growing revenue via prospecting, qualifying, selling and closing enterprise client accounts by connecting with CXOs and leadership
  • Meeting Monthly & Annual Revenue Targets
  • Managing perspective client relationships through all phases of the sales cycle
  • Providing a consultative solutions sales process to prospects
  • Conducting one-on-one and group sales presentations (Demos) from scheduling till presenting and negotiation
  • Calling to establish new opportunities
  • Tracking customer information, forecasts and reports
  • Developing and maintaining prospect and customer list based on strategic marketing data and other sources for sales leads
  • Planning & Strategizing marketing activities with the Marketing and Channel teams for the end users and channels
  • Post Sales Account Management and Renewal of all the signed contracts

Inside Sales Engineer

ACCION LABS
Bengaluru
11.2018 - 10.2019
  • Determine technical & business requirements in emerging technologies like Artificial Intelligence, Machine Learning, Business Intelligence & Analytics, SaaS, and Cloud for potential clients
  • Working with CEO's of Product Companies.
  • Forging strong partnerships and relationships amongst all Software, Platform and Technological organizations
  • Leveraging talent, experience, and relationships to build bridges of trust and success in all facet of the technology industry
  • Working tirelessly with our clients in every aspect of their product dev, reengineering, modernization, innovation
  • Helping tech companies build world-class software products
  • Deliver demos to prospective clients and engage in functional level discussions
  • On product aspects, features, and benefits
  • Got several Product-tech driven companies/clients on board.

Skills

  • Business Development
  • Strategic Communication
  • End to End B2B Selling
  • Outbound and Inbound Calls
  • Renewing Contracts
  • Microsoft Excel
  • Microsoft Word
  • Cold Calling
  • Lead Generation
  • Cloud Solution
  • Selling Team Management
  • Onsite/ Offshore Staffing
  • Microsoft PowerPoint
  • Public Speaking
  • Demo Presentation
  • Territory Management
  • Account development
  • Account Management
  • Preparing contracts
  • Client Relationship Management
  • Sales Development
  • Revenue Generation
  • Lead prospecting
  • Project Management
  • Contract Negotiation
  • Complaint Management

Hobbies and Interests

  • Trekking
  • Dance
  • Travelling
  • Emceeing

Accomplishments

  • I have been a consistent performer through out my career. I did 150% of my target at my first stint as an Account Manager at CareerBuilder, LLC for North America Market.
  • At Salesforce, I have been the MVP for straight 3 months as soon as I started as a BDR and ended up getting 3 promotions in almost 3 years.

Timeline

Account Manager, Commercial Business

Salesforce
07.2023 - Current

Account Manager, ESMB

Salesforce
03.2022 - 06.2023

Senior Business Development Representative (TRX)

Salesforce
11.2021 - 02.2022

Business Development Representative

Salesforce
07.2021 - 11.2021

Account Manager

CAREERBUILDER, LLC
10.2019 - 07.2021

Inside Sales Engineer

ACCION LABS
11.2018 - 10.2019

Similar Profiles

CREATE PROFILE
Ankita Mishra