Summary
Overview
Work History
Skills
Certification
Total Number of Project Engagements
Sales force Role
Timeline
Generic
Ankita Mishra

Ankita Mishra

Bengaluru

Summary

Accomplished Technical Architect with over 14 years at Cognizant Technology Solutions, specializing in Salesforce solutions. Expert in API integration and Lightning web components, I excel in designing secure, high-performance systems. Proven leadership in cross-functional collaboration and technical documentation, driving successful healthcare projects and enhancing user experiences.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Technical Architect

Cognizant Technology Solutions
Bengaluru
02.2019 - Current
  • Accumulated over 14.5 years of experience as Salesforce and Vlocity developer.
  • Served as Technical Architect at Cognizant Technology Solutions, specializing in Salesforce solutions.
  • Designed secure, high-performance technical solutions on Force.com platform based on customer architecture requirements.
  • Implemented Salesforce Community Portal for customer service representatives within healthcare sector.
  • Developed integration solutions with Softheon using Apex web services for claims document retrieval.
  • Created custom metadata framework to facilitate external system integration for healthcare data access.
  • Designed user migration process from legacy systems to new portal using governed flows.
  • Led development of LWC components and customized community pages using JavaScript and CSS.
  • Collaborated with cross-functional teams to ensure seamless system integration.
  • Led technical reviews to evaluate system designs and implementations.
  • Developed technical documentation for architecture standards and best practices. Project name: Airliquide Home Health Care.
  • Project Name: Emblem Health.alth care
  • Client :Airliquide
  • Role: Technical Architect.
  • Duration: April 2023 - Till now
  • Responsibilities: Own development tasks for one or more projects at a time.
  • Own development tasks for one or more projects at a time. Minimize and reduce tech debt as an integral part of the development process.
  • Project Name: Emblem Health
  • Client: Emblem Health
  • Role: Technical Architect
  • Organisation: Cognizant Technology Solutions, India, and USA.
  • Duration: 2019 –March 2023
  • Team Size: Project: 1, Module: 8.
  • Responsibilities:
  • External System Integration: Provided technical support and direction to utilize Salesforce custom metadata and design one single framework using custom Apex services to send Elasticsearch queries to connect with the EDL system to fetch providers' data in a healthcare project designed specifically for CSRs.
  • Salesforce Community Portal implementation on top of the salesforce service cloud built for customer service representative for the Members and providers for a health care client.
  • Used the Vlocity manage package to create communities for all members, providers, and brokers, to create and launch self-guided workflows for the creation and submission of preauthorization and referrals.
  • Worked with the Softheon system to develop integration solutions using Apex web services to fetch all claims-related documents.
  • Developed LWC components for community portal.
  • Used JS and CSS for community pages customization and branding in vlocity omni scripts/flex cards etc.
  • Service cloud implementation, design, and develop a screen to fetch data from EDL from indexes or orchestrated indexes created by ESB to show member-related data on the CSR screen.
  • Designed and developed the user migration process from legacy to the new portal, created a new government flow for users to log in with their legacy credentials in communities for the first time, and ensured a user was created with the same plans associated in legacy, using contact records as the entity to save plan-level information.
  • Designed a solution using batch implementation to add a bulk plan coming via ETI load to Service Cloud to get associated with the correct user (using account contact relation records to achieve a one-to-many plans association for the user).
  • Other architecture responsibilities include designing data models in Salesforce, and designing solutions to convert data into the new data model for community-related features.
  • Collaborated with team members to achieve target results, technology partners to plan, and coordinate release schedules and activities. The role provides the opportunity to expand responsibility and assist with various continuous integration and continuous delivery tools, such as Jira and GIT.

Developer

Tech Mahindra
Bengaluru
04.2011 - 01.2019
  • I joined TechM as a fresher and my last officiating role was of a technical lead
  • Project Name: Roche Diagnostic
  • Client: Roche Diagnostic
  • Role: Developer
  • Organization: Tech Mahindra, India
  • Duration: 2017 – 2018
  • Team Size: Project : 1 Module : 8
  • Project 1:
  • Worked on SFDC system in which local complaints, inquiries are escalated which cannot be solved locally through standard case functionality provided by SFDC. In addition, all PRJ/PSI cases and logistics claims are documented and handled.
  • Worked on the designing of custom objects, custom fields, profile-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Dashboards and various other components as per the client and application requirements
  • Designed various custom pages in Visual Force for functional needs within Salesforce.
  • Designed and developed Apex Triggers for various functional needs in the application
  • Project Name: GE PW (Power & Water) SFDC Implementation
  • Client: GE (General Electric)
  • Role: Team lead
  • Organization: Tech Mahindra, India
  • Duration: 2013 – 2016
  • Team Size: Project : 15 Module : 8
  • Project Description: This project focused on providing Sales and Services for the products. This was done by leveraging the standard functionality and customization through salesforce application. I was leading the Service module which included standard cases and installed bases for the accounts
  • Responsibilities:
  • Involved in the requirements analysis phase to provide the detailed estimates from the development perspective.
  • Provided detailed estimates of the level of effort associated to implement the technical portions of a project.
  • Worked on various Salesforce.com customizations - standard objects and creation of customized business objects, screens & views.
  • Designed various Pages in Visual Force for functional needs within Salesforce.
  • Designed and developed Apex Triggers & Classes for various functional needs in the application.
  • Daily interactions (scrum calls) with the client to update the status.
  • Project Name: GE Single Org
  • Client: GE (General Electric)
  • Role: Developer
  • Organization: Tech Mahindra, India
  • Duration: 2011 – 2013
  • Team Size: Project : 5 Module : 5
  • Project Description: This project focused on providing Sales and Services for the products. This was done by leveraging the functionality standard and customization through salesforce application., I was working in opportunity module which included leads getting converted to opportunity and getting the proposal and order created .
  • Responsibilities:
  • Worked on the designing of custom objects, custom fields, profile based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Dashboards and various other components as per the client and application requirements
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
  • Designed various custom pages in Visual Force for functional needs within Salesforce.
  • Designed and developed Apex Triggers for various functional needs in the application.
  • Involved in Unit Testing and Test class coverage for Triggers & Classes.
  • Handled the data loads/migrations in the sandbox and production environments using Apex Data loader.

Skills

  • Salesforce configuration and customization
  • Service and sales cloud
  • API integration
  • Lightning web components
  • Domain expertise in Health care, Energy, Diagnostics
  • CRM proficiency in Salesforcecom
  • Technical skills in Apex and Salesforce components
  • Programming languages: Apex, JavaScript, Nodejs, SOQL,HTML
  • Operating system: Windows
  • Development tools: Workbench, Visual Studio Code, Notepad, Salesforce Inspector
  • Salesforce development
  • Apex programming
  • Community portal design
  • Custom metadata framework
  • GIT

Certification

  • Platform developer 1
  • Platform developer 2
  • Vlocity omni studio developer
  • Vlocity health insurance
  • Salesforce developer admin
  • Salesforce App builder
  • Salesforce certified AI associate
  • Salseforce Integration Architect

Total Number of Project Engagements

5

Sales force Role

  • Developer
  • Administrator
  • Customization
  • Integration
  • Team Lead
  • Solution Architect

Timeline

Technical Architect

Cognizant Technology Solutions
02.2019 - Current

Developer

Tech Mahindra
04.2011 - 01.2019

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