Ankita Mukherjee

Dynamic sales professional with extensive experience at Imagine, excelling in upselling and customer relationship building. Proven track record of surpassing sales targets while delivering engaging product demonstrations. Adept in inventory management and conflict resolution, fostering high customer satisfaction and brand loyalty through expert guidance and after-sales support.

• Assisted customers in selecting Apple products, providing personalized recommendations to enhance their shopping experience.
• Consistently exceeded sales targets through upselling, strategic customer engagement, and effective product demonstrations.
• Processed cash, credit, and digital transactions with 100% accuracy, ensuring seamless checkout experiences.
• Managed inventory, restocked shelves, and collaborated with the backend team to maintain optimal stock levels and prevent shortages.
• Delivered engaging product demonstrations, educating customers on Apple's ecosystem and helping them make informed decisions.
• Provided expert guidance on financing options and payment plans, making Apple products more accessible to customers.
• Maintained Apple's merchandising standards, ensuring a visually appealing and well-organized store environment.
• Handled customer escalations professionally, resolving issues to ensure high satisfaction and brand loyalty.
• Supported in-store promotions and marketing activities to drive customer engagement and boost sales.
• Trained and mentored new sales associates, sharing product knowledge and sales techniques to enhance overall team performance.
• Managed after-sales services, assisting customers with troubleshooting, product inquiries, and service-related concerns.