Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. A Customer Service and Sales Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills which enhances customer experiences. Adding value by using best service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. From past experience have gained knowledge of service delivery and have developed proven multitasking abilities. Over the time honed skills to maintain professional relationships to increase profitability and drive business results.
Joined as Customer Service Representative. Being an organization with small group of people, learned to multitask, work under pressure situations. Have handled business clients/accounts. Handled Complaints single handedly. Now working full time as a Sales professional, providing moving solutions to customers, pricing, providing quotation and getting customers on board.
The company was based out of US, worked as a small team from Hyderabad. Took care of Operations and lead generation for Sales.
Handled a team of seven Customer Service professionals and Operations, getting the best out of each individual. Built network and maintained customer relationships. Provided resolutions for complaints.
Our client was Barclay Card (Credit Card- UK) Worked as a Customer Service Representative and later was moved to Internet Banking Support Team. Also worked as a soft skills coach.
Handled customers from New Zealand, Australia, for their requirement for apparels. Provided Customer Service and making sure that we deliver exactly what we promised.
Communication skills
Customer Service
Business communication
Client handling
Public relations
Team Handling
Leadership Potential
Quick Learner
Product Knowledge
Complaint resolution
Problem-solving abilities