Summary
Overview
Work History
Education
Skills
Awards
Projects
Timeline
Generic
Ankita Nag

Ankita Nag

Customer Service and Sales Representative
Ahmedabad

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. A Customer Service and Sales Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills which enhances customer experiences. Adding value by using best service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. From past experience have gained knowledge of service delivery and have developed proven multitasking abilities. Over the time honed skills to maintain professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience
18
18
years of post-secondary education
3
3
Languages

Work History

Customer Service Representative

Move My Stuff- Australia
2022.05 - Current

Joined as Customer Service Representative. Being an organization with small group of people, learned to multitask, work under pressure situations. Have handled business clients/accounts. Handled Complaints single handedly. Now working full time as a Sales professional, providing moving solutions to customers, pricing, providing quotation and getting customers on board.

Operations Associate

Fresh Prints
2017.06 - 2019.10

The company was based out of US, worked as a small team from Hyderabad. Took care of Operations and lead generation for Sales.

Operations Associate

RG Enterprises
2015.06 - 2017.06

Handled a team of seven Customer Service professionals and Operations, getting the best out of each individual. Built network and maintained customer relationships. Provided resolutions for complaints.

Senior Customer Service Executive and Soft Skills Coach

BARCLAY Card UK
2014.02 - 2014.12

Our client was Barclay Card (Credit Card- UK) Worked as a Customer Service Representative and later was moved to Internet Banking Support Team. Also worked as a soft skills coach.

Client Representative

PRIME EXPORTS
6 2013 - 1 2014

Handled customers from New Zealand, Australia, for their requirement for apparels. Provided Customer Service and making sure that we deliver exactly what we promised.

Education

Master of Arts in English Literature -

Banasthali Vidyapith Jaipur
2011.06 - 2013.05

Bachelor of Arts in English Literature - undefined

Sophia College Mumbai
2008.06 - 2011.05

Delhi Public School Ranchi
1995.04 - 2008.04

Skills

  • Communication skills

  • Customer Service

  • Business communication

  • Client handling

  • Public relations

  • Team Handling

  • Leadership Potential

  • Quick Learner

  • Product Knowledge

  • Complaint resolution

  • Problem-solving abilities

Awards

  • Swar Bhairavi 2006, Bhairavi, Singing competition organized by Bhairavi, an academy that promotes performing arts on a State-level, in association with SERWWO (South Eastern Railway Women Welfare Organization)
  • District level Vande Mataram group singing competition, Bharat Vikas Parishad, Represented Delhi Public School Ranchi and got the First prize (2002)
  • State level Vande Mataram group singing competition, Bharat Vikas Parishad, Represented Delhi Public School Ranchi and got the First prize (2002)
  • District level group song competition, Bharat Vikas Parishad, Represented Delhi Public School Ranchi and got the First prize (2002)
  • State level group singing competition, Bharat Vikas Parishad, Represented Delhi Public School Ranchi and got the Third prize (2002)

Projects

Masters Dissertation, Banasthali Vidyapith, Rajasthan, Analyzed the Partition Literature through Bapsi Sidhwa's Ice Candy Man and Amrita Pritam's The Skeleton

Timeline

Customer Service Representative

Move My Stuff- Australia
2022.05 - Current

Operations Associate

Fresh Prints
2017.06 - 2019.10

Operations Associate

RG Enterprises
2015.06 - 2017.06

Senior Customer Service Executive and Soft Skills Coach

BARCLAY Card UK
2014.02 - 2014.12

Master of Arts in English Literature -

Banasthali Vidyapith Jaipur
2011.06 - 2013.05

Bachelor of Arts in English Literature - undefined

Sophia College Mumbai
2008.06 - 2011.05

Delhi Public School Ranchi
1995.04 - 2008.04

Client Representative

PRIME EXPORTS
6 2013 - 1 2014
Ankita NagCustomer Service and Sales Representative