Summary

Overview

Work History

Education

Skills

Timeline

Ankita Raha

Food And Beverage Executive

Gurgaon

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

6

6

years of professional experience

3

3

years of post-secondary education

3

3

Languages

Work History

Executive Assistant to the General Manager

Park Hyatt

Hyderabad

08.2022 - 01.2023

Planned logistics for off-site meetings by contracting for meeting space and ordering catering.
Screened phone calls, emails, mail and visitors to route and resolve information requests.
Maintained corporate records, personal financial statements and employee personnel files.
Drafted and prepared meeting agendas and minutes for Type and Type meetings.

Guest service associate

Park Hyatt

Hyderabad

01.2019 - 01.2022

Worked as a part of in room dining operation as a multi-faceted
Personnel
Order taking
Mise-en-place and mise-en-scene
Food pickup and service
Guest complaint handling
Taking reservation and booking for events and restaurants
Managed closing duties, including restocking items and
Reconciliation of the cash drawer

Guest service associate

NOVOTEL KOLKATA

Mumbai

01.2018 - 01.2019

Work as part of in room dining operations as a multi faced
Personnel
Order taking
Mise-en-place and muse-en-scene
Food pickup and service
Taj lands End

Food and Beverage Executive

Leela Ambience Gurgaon

Gurgaon

02.2023 - Current

Executive
Conduct Training
In charge of RSOT cabin
Taking care of packed order's for corporate
Inventory
Stores
Guest engagement
Handle guest complaints
Planned operations to effectively cover needs while controlling costs and maximizing service.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Worked with qualified chef to diversify menu with new offerings.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Implemented effective inventory control systems to reduce food spoilage and waste.
Managed staff schedules and maintained adequate coverage for all shifts.
Motivated staff to perform at peak efficiency and quality.
Coordinated with catering staff to deliver food services for special events and functions.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Oversaw food preparation and monitored safety protocols.

Guest Service Associate

Taj Lands End

Mumbai

02.2019 - 04.2021

Prepared special services for guests such as honeymoon and other romantic packages.
Met guests' needs by delivering meals and snacks and retrieving additional items.
Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Kept work environments, equipment and trays clean and sanitized for guests.
Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
Maintained clean and safe work environment.
Assisted customers in selecting menu items, answering questions and providing general information.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Increased sales significantly by upselling higher-end products to customers.
Inspected dishes and utensils for cleanliness.

Education

Diploma - Ba Bsc in Catering Management

Internation Institute of Hotel Management , Ahmedabad

06.2015 - 04.2018

Skills

Advanced MS Office Suite

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Timeline

Food and Beverage Executive - Leela Ambience Gurgaon

02.2023 - Current

Executive Assistant to the General Manager - Park Hyatt

08.2022 - 01.2023

Guest Service Associate - Taj Lands End

02.2019 - 04.2021

Guest service associate - Park Hyatt

01.2019 - 01.2022

Guest service associate - NOVOTEL KOLKATA

01.2018 - 01.2019

Internation Institute of Hotel Management - Diploma, Ba Bsc in Catering Management

06.2015 - 04.2018