Ankita Raha
Food And Beverage Executive
Gurgaon
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Executive Assistant to the General Manager
Park Hyatt
Hyderabad
08.2022 - 01.2023
- Planned logistics for off-site meetings by contracting for meeting space and ordering catering.
- Screened phone calls, emails, mail and visitors to route and resolve information requests.
- Maintained corporate records, personal financial statements and employee personnel files.
- Drafted and prepared meeting agendas and minutes for Type and Type meetings.
Guest service associate
Park Hyatt
Hyderabad
01.2019 - 01.2022
- Worked as a part of in room dining operation as a multi-faceted
- Personnel
- Order taking
- Mise-en-place and mise-en-scene
- Food pickup and service
- Guest complaint handling
- Taking reservation and booking for events and restaurants
- Managed closing duties, including restocking items and
- Reconciliation of the cash drawer
Guest service associate
NOVOTEL KOLKATA
Mumbai
01.2018 - 01.2019
- Work as part of in room dining operations as a multi faced
- Personnel
- Order taking
- Mise-en-place and muse-en-scene
- Food pickup and service
- Taj lands End
Food and Beverage Executive
Leela Ambience Gurgaon
Gurgaon
02.2023 - Current
- Executive
- Conduct Training
- In charge of RSOT cabin
- Taking care of packed order's for corporate
- Inventory
- Stores
- Guest engagement
- Handle guest complaints
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Worked with qualified chef to diversify menu with new offerings.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated with catering staff to deliver food services for special events and functions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Oversaw food preparation and monitored safety protocols.
Guest Service Associate
Taj Lands End
Mumbai
02.2019 - 04.2021
- Prepared special services for guests such as honeymoon and other romantic packages.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Maintained clean and safe work environment.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
Education
Diploma - Ba Bsc in Catering Management
06.2015 - 04.2018
Skills
Advanced MS Office Suite
Multi-line phone proficiency
Business writing
Filing and data archiving
Staff Management
Timeline
Food and Beverage Executive - Leela Ambience Gurgaon
02.2023 - Current
Executive Assistant to the General Manager - Park Hyatt
08.2022 - 01.2023
Guest Service Associate - Taj Lands End
02.2019 - 04.2021
Guest service associate - Park Hyatt
01.2019 - 01.2022
Guest service associate - NOVOTEL KOLKATA
01.2018 - 01.2019
Internation Institute of Hotel Management - Diploma, Ba Bsc in Catering Management
06.2015 - 04.2018