Ankita Rahul Sawant
Andheri East
Summary
I am an enthusiastic, dedicated and hardworking person. I want a responsible and rewarding position in corporate world. I am willing to accept any challenges and deliver quality work to the organization. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Advisor
Davies
MUMBAI
01.2024 - 11.2025
- Managed UK travel claim process to ensure timely resolution and effective client communication.
- Fostered strong client relationships, driving satisfaction and retention.
- Oversaw claims processing, focusing on efficiency and quality assurance.
International Assistance Coordinator
Europ Assistance India
MUMBAI
06.2023 - 12.2023
- Reviewed documentation to assess eligibility for travel insurance claims processing.
- Resolved disputes by analyzing information and communicating findings effectively.
- Investigated potentially fraudulent claims, ensuring thoroughness and cost control.
- Maintained up-to-date knowledge of industry trends and policy changes.
- Managed inbound customer inquiries, delivering accurate information promptly.
- Conducted follow-up calls to confirm customer satisfaction post-service interactions.
- Monitored call quality to uphold high standards of customer engagement.
Broker Claim Assessor
Willis Towers Watson
10.2019 - 10.2020
- Processed insurance claims for accuracy and completeness over one year.
- Communicated with clients to collect necessary documentation efficiently.
- Maintained detailed records of claims and correspondence to ensure organization.
Health Claim Assessor
Teleperformance
MUMBAI
08.2016 - 10.2019
- Assessed healthcare claims to ensure accuracy and compliance with regulations.
- Coordinated with management to implement process improvements for assessments.
- Reviewed policies, procedures, and protocols, providing recommendations for enhancements.
- Maintained precise records of assessment activities, including participant details and session notes.
- Processed insurance claims to verify accuracy and completeness.
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments.
Education
B.Sc - Biochemistry
B.N.Bandodkar College of Science
Thane01.2016
H.S.C - PCMB
N.K.T.
Thane01.2013
S.S.C - All subjects
GSS English High School
Thane01.2011
Skills
- Self-confidence and optimism
- Leadership skills
- Team collaboration
- Continuous learning commitment
- Data validation
- Work allocation management
- Technical meeting facilitation
- Subject matter expertise
- Claims processing
- Customer service excellence
- Documentation analysis
- Fraud investigation techniques
- Policy assessment
- Customer satisfaction strategies
- Insurance policy analysis
Job Profile
- Claims Reports & Documentation
- Policy Interpretation
- Investigate, Verify & record insurance claims made by clients
- Communicate often with clients to give & receive updates for the claim
- Participation in various internal exercises & tasks besides the BAU work
Languages
- English
- Marathi
- Hindi
Confirmation
I hereby confirm that above information is true to the best of my knowledge.
Personal Information
Accomplishments
- being resilience at work
Certification
- Risk management - Online from coursera
Timeline
Senior Advisor
Davies
01.2024 - 11.2025
International Assistance Coordinator
Europ Assistance India
06.2023 - 12.2023
Broker Claim Assessor
Willis Towers Watson
10.2019 - 10.2020
Health Claim Assessor
Teleperformance
08.2016 - 10.2019
B.Sc - Biochemistry
B.N.Bandodkar College of Science
H.S.C - PCMB
N.K.T.
S.S.C - All subjects
GSS English High School