Ankita Rai
Authentication Specialist
NEW DELHI
Summary
Reliable business professional with experience in product authentication, risk Investigation, brand integrity, and exceeding quality standard. Proven track record of successfully streamlining fraud investigations, defining SLA's, People management, Anti-money laundering, conducting audits and defect trends/defect analysis. Adept at analyzing data to identify trends and developing strategies to improve efficiency and reduce CCR generated and incidents of fraud.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Authentication Specialist
Amazon Development Centre
08.2020 - Current
- Working in accordance with Amazon's inauthentic and safety standards, plan, perform, supervise, and coordinate the completion of assigned Product Quality investigations within deadlines by identifying risk, frauds and compliance issues.
- Using professional judgement, recommend solutions to identified potential risk gaps and mitigate risks/frauds observed in our current mechanisms and policies to safeguard Amazon's global marketplaces.
- Communication to internal stakeholders of Customer and Brand Trust, as well as Selling Partners, during and at the conclusion of risk investigation. Ensure that agreed-upon controls have been adhered to and implemented.
- Established teamwork by liaising with other Product Quality team members, by disseminating new information and ideas, by accepting constructive feedback, and by proactively engaging in new assignments when appropriate.
- Proved successful reports and solutions within tight deadlines and fast-paced atmosphere. Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, identifying risk patterns, fraud detection and engaging in problem-solving activities to support teamwork.
- Taking appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
- Skills- business metrics, trend analysis, trend patterns, defining SLA's, People management, managing stakeholders, conducting audits, defect trend/defect analysis, compliance analysis, risk investigation/identifying risk, fraud detection, innovation.
Associate Manager
Institute of Directors
01.2020 - 08.2020
- Responsible for marketing of IOD Membership
- Coordinate and oversee various events, programs, workshop and training sessions organised by IOD
- Cultivate and manage relationship with partners, sponsors and stakeholders to support the organizations initiative
- Assist in budgeting and financial management related to programs & events within the organizations purview
- Preparing reports on the performance of program and events, analyzing data to measure their impact and make data driven recommendation for improvement.
Internship
Info Edge India Limited - Shiksha.com
04.2019 - 07.2019
- Critical Analysis of clients and customer of the Company with its Competitors
- Assisting the Senior Vice President (M & S) for daily work
- Recording the Data and making calls over them, with a follow ups to create conversions
- Creating & Presenting Presentations to the HOD
- Creating Mailers for different clients and keeping a follow up on the same.
Education
Post Graduate Diploma in Management(Marketing & Business Analytics) -
JIMS Kalkaji
07.2018 - 05.2020
Bachelor of Commerce (Hons.) - undefined
Satyawati College, Delhi University
08.2015 - 05.2018
Intermediate: Commerce - undefined
Joseph And Mary Sr. Sec. School
05.2014 - 05.2015
Skills
Accomplishments
- Collaborated with team of managers and investigators in the development of Project Photon.
- Documented and resolved Photon AHT Mapping which led to reduction in AHT(Average Handling Time) from 18.3 minutes to 12.2 minutes/unit of work.
- Mentored 5 batches of 5 investigators each for Photon Training.
- Conducted regular Decision Quality sessions which led to reduced defects within team from 26% to 5%.
Timeline
Authentication Specialist
Amazon Development Centre
08.2020 - Current
Associate Manager
Institute of Directors
01.2020 - 08.2020
Internship
Info Edge India Limited - Shiksha.com
04.2019 - 07.2019
Post Graduate Diploma in Management(Marketing & Business Analytics) -
JIMS Kalkaji
07.2018 - 05.2020
Bachelor of Commerce (Hons.) - undefined
Satyawati College, Delhi University
08.2015 - 05.2018
Intermediate: Commerce - undefined
Joseph And Mary Sr. Sec. School
05.2014 - 05.2015
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