Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ankita Rathod

Manager - Sales
Vadodara

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
3
3
Languages

Work History

Sr. Sales Manger

Vraj Infraspace LLP
06.2024 - Current
  • Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
  • Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Established a robust CRM system that allowed for accurate tracking of customer interactions, leading to more informed decision-making throughout the entire sales process.
  • Conducted comprehensive market research to identify emerging trends, opportunities for growth, and potential risks to inform business strategy.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Manager - Sales

Survi Infraspace LLP
11.2022 - 05.2024
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Developed new business and managed new and existing clients.
  • Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
  • Communicated with clients to understand property needs and preferences.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Generated reports each month.
  • Produced tables and pivot reports for use in key decision-making processes.
  • Used B2BBricks to input, analyze and model data.

Head Of Tele Sales Department

Shree Balaji Group.
07.2021 - 10.2023
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Participated in team-building activities to enhance working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked with customers to understand needs and provide excellent service.
  • Prepared variety of different written communications, reports and documents.
  • Developed and maintained courteous and effective working relationships.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Used coordination and planning skills to achieve results according to schedule.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Assisted with new hire processing and existing training programs.
  • Participated in cross-functional team-building activities.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Supported office business development and customer service.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Recruited and trained new members of guest service team.
  • Supported productivity increase and business growth through new hire training and mentoring.

Executive - Quality & Training.

Cogent E Services Pvt Ltd.
11.2019 - 08.2020
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Handled team of more than 40 people at a time.
  • Calls auditing & report generation.
  • Yearly, monthly & weekly report generation to check team performance.

Sr. Customer Service Officer

Gowrie Healthcare Pvt Ltd.
04.2016 - 03.2018
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Used coordination and planning skills to achieve results according to schedule.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Sr. Business Development Executive

Micro Vision IT Consultant
04.2015 - 03.2016
  • Managed sales promotions and marketing strategies on major social media sites.
  • Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
  • Launched marketing activities for new product lines and market penetration.
  • Onboarded new customers efficiently by developing database listings, uploading information and defining related lists.
  • Defined and integrated roles, responsibilities and processes for business team and data management organization.

Technical Support Executive

Kochar Info Tech Pvt. Ltd.
10.2013 - 03.2015
  • Oversaw troubleshooting, technical issue resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

HSC - Commerce

Vidyut Board Vidhyalaya
Vadodara
06.2012 - 2013.03

SSC -

Zen School
Vadodara
06.2010 - 2011.03

Bachelor in Commerce -

M S University
Vadodara, India
04.2001 -

Skills

    Professional telephone skills

Complaint resolution

Staff education and training

Client Service

Daily workflow improvement

Self-Motivated

Decision-Making

Active Listening

Planning and Coordination

Timeline

Sr. Sales Manger

Vraj Infraspace LLP
06.2024 - Current

Manager - Sales

Survi Infraspace LLP
11.2022 - 05.2024

Head Of Tele Sales Department

Shree Balaji Group.
07.2021 - 10.2023

Executive - Quality & Training.

Cogent E Services Pvt Ltd.
11.2019 - 08.2020

Sr. Customer Service Officer

Gowrie Healthcare Pvt Ltd.
04.2016 - 03.2018

Sr. Business Development Executive

Micro Vision IT Consultant
04.2015 - 03.2016

Technical Support Executive

Kochar Info Tech Pvt. Ltd.
10.2013 - 03.2015

HSC - Commerce

Vidyut Board Vidhyalaya
06.2012 - 2013.03

SSC -

Zen School
06.2010 - 2011.03

Bachelor in Commerce -

M S University
04.2001 -

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Ankita RathodManager - Sales