Ankita Saha
Customer service associate
Summary
Dynamic Banking Operations Professional with 12 years of experience at Bank Of Baroda, excelling in customer service and regulatory compliance. Proven ability to enhance customer satisfaction through effective issue resolution and strong product knowledge. Skilled in core banking software and risk management, driving operational efficiency and team collaboration to achieve targets.
Seeking a challenging role in a reputed financial institution to further leverage operational expertise.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Customer Service Associate
Bank Of Baroda
06.2013 - Current
- Result-oriented Banking Operations Professional with 12 years of experience in managing branch operations, compliance, customer service, and process efficiency.
- Proven track record of optimizing operational workflows, ensuring regulatory compliance, and driving customer satisfaction.
- Skilled in risk management, audit readiness, and team leadership with a strong understanding of core banking systems.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
Education
Post-Graduate Diploma in Banking Operations - Banking Operations
IFBI,NIIT
Bengaluru, India10-2012
Bachelor of Science - Microbiology,Biotechnology,Biochemistry
Bangalore University
Bengaluru06-2011
Skills
Branch Operations Management
Timeline
Customer Service Associate
Bank Of Baroda
06.2013 - Current
Post-Graduate Diploma in Banking Operations - Banking Operations
IFBI,NIIT
Bachelor of Science - Microbiology,Biotechnology,Biochemistry
Bangalore University
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