Ankita Saini Nigam
Indore
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Teammate
Taskus
Indore
09.2021 - Current
- Monitored customer satisfaction levels through surveys and feedback forms.
- Responded promptly to customer inquiries via phone, email or chat.
Team Leader
Teleperformance
Indore
09.2017 - 03.2021
- Developed strategies for problem solving and conflict resolution among team members.
- Offered training and support to keep team members motivated and working toward objectives.
Education
Bachelor of Technology - Electronic Engineering
Shivalik College of Engineering
Uttrakhand08-2017
Diploma in Electronics - Electrical, Electronics And Communications Engineering
Punjab Technical University
Punjab08-2014
Skills
- Customer service
- Team leadership
- Training and development
- Problem solving
- Time management
- Product knowledge
- Quality assurance
Certification
- Jump Certified (Aug 2019).
Languages
Hindi
First Language
English
Beginner (A1)
A1
Punjabi
Beginner
A1
Timeline
Customer Service Teammate
Taskus
09.2021 - Current
Team Leader
Teleperformance
09.2017 - 03.2021
Bachelor of Technology - Electronic Engineering
Shivalik College of Engineering
Diploma in Electronics - Electrical, Electronics And Communications Engineering
Punjab Technical University
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