Ankita Sarkar
Gurugram
Summary
I wish to grow with my job and want to enhance and contribute my skills by working for an organization, which provides a stimulating and challenging work environment. My ambition is to succeed in any competitive scenario.
Sincere and hardworking with an ability to perform well in a team environment. Possess excellent oral and written communication skills and good Interpersonal skills. Good troubleshooting skills with a proven track record in customer service. Proactive committed, enthusiastic with a positive approach.
Overview
21
21
years of professional experience
Work History
Associate Manager – Sales
Air India
11.2024 - Current
- Project Manager - AI BIZ (Corporate Travel Programme).
- AI Biz enrolments/ Process management and diligence.
- Tracking / Initiation of Air India Agreement Deals (Corporates). Standardising agreements, Hygiene checks, coordinating with key account managers and regional sales managers for the closure of agreements or deals, Maintaining all the data.
- RFP Process Assistance & Coordination with Legal/ Ad hoc Documentation/ Play book/ AIX amalgamation document.
- Private Fare Analysis & Competition comparison – Market Intelligence.
- Engagement with key account managers on Central coordination MIS/ Reports.
- India – AI Biz revenue checks, growth in international code business in AI Biz.
- Performance Score Cards for Key Accounts Manager for Maharaja Club (Frequent Flyer Programme).
- Indoor branding for TMC and Corporate travel.
- PRASK.
- Transformational projects.
- Preparing Process, SOP & Business Requirements Document for new Project.
Assistant Manager – Sales Support, Commercial
Vistara-TATA SIA Airlines Ltd. (UK)
01.2024 - 11.2024
- Company Overview: Part of Secondment with Air India and employee of Air India from 12th Nov’24 onwards
- Fare Filing for entire Sales unit – Global.
- Trade and Corporate database management – Global.
- GSA database management – Global.
- Award/Ad database management – Global.
- Internal Audits as guided by VP Sales – Global.
- Vistara Bridge/ Agency Connect – Administration.
- Senior Management – Global.
- Managing Emails reverts to agents.
- Track – Repository and Sales giveaways.
- Prepare regular sales and marketing report/ data handling.
- Manage & cultivate strong working relationship with business partner and internal team.
- PAN India Corporate/ TMC agreements.
- Fare Analysis.
- AI Biz.
- SAP (S4 - HANA) – Creation & Approval of Purchase Requisition.
- Part of Secondment with Air India and employee of Air India from 12th Nov’24 onwards
Cabin Crew Trainer
Vistara-TATA SIA Airlines Ltd. (UK)
01.2022 - 01.2024
- Cabin Crew Service Trainer.
- Carry out training and development needs analysis.
- Develop, implement, and update training materials and e-learning modules (including train-the-trainers).
- Conduct training for cabin crew and administrate LMS on Success Factor tool and Adobe Captivate.
- Liaise with external consultants in terms of course assignments, schedules, and payments.
- Support the daily administration of the training section for timely injection of trainees/promotes.
- Monitor and review the progress of trainees and promotes and give feedback at regular intervals.
- Carry out inflight assessment reviews and audits to identify underperforming crew for additional training, and provide feedback for service process improvement.
- Maintain training and HR-related reports for assigned trainees.
- Support the administration of uniform, hotel accommodation and transport arrangements.
- Coordinate with stakeholders to manage development/issuance of job aids items used by cabin crew.
- SAP (S4 - HANA) – Creation & Approval of Purchase Requisition, Creation and display of Service Master, Approval of PO for services and Service Entry Sheet and generation of Reports for PR and PO.
Inflight Supervisor
Vistara-TATA SIA Airlines Ltd. (UK)
05.2019 - 05.2023
- Monitor performance management of the team.
- Maintain Documentation.
- Manage style and Image.
- Manage service delivery and customer engagement.
- Conduct preflight briefing and set goals.
Cabin Supervisor/ Check Crew (DGCA)
Jet Airways India Ltd. (9W)
08.2010 - 05.2019
- Monitor performance management of the team.
- Maintain Documentation.
- Manage style and Image.
- Manage service delivery and guest engagement.
- Conduct preflight briefing and set goals.
- (Rehired post retrenchment)
Cabin Crew (DGCA)
Jet Airways India Ltd. (9W)
02.2008 - 05.2009
- International Cabin crew.
- Conduct Safety and Emergency Procedures.
- Conduct Full-service procedure.
- Trained for First Class & Business class cabins.
- (Retrenched due to recession)
Lead Cabin Attendant (DGCA)
IndiGo (6E)
07.2006 - 12.2007
- Monitor performance management of the team.
- Maintain Documentation & Conduct preflight briefing and set goals.
- Manage style and Image.
- Manage service delivery and guest engagement & Tally sales.
Economy Cabin Crew
Qatar Airways (QR)
04.2005 - 06.2006
- International Cabin crew.
- Conduct Safety and Emergency Procedures.
- Conduct Full-service procedure.
- Security Check of the Aircrafts.
Ground Service Personnel
Cambata Aviation
08.2004 - 03.2005
- To provide all kinds of help to the passengers at the airport.
- Pre-flight duties.
- Check-in for the flight.
- Post flight duties.
- Arrival, Departure, Security, Missing Baggage related work.
Education
B.Sc - Geography
University of Calcutta
10+2 -
Kendriya Vidyalaya
Skills
- Communication
- Time management
- Problem solving
- Conflict resolution
- Leadership
- Customer service
- Compliance
- Attention to detail
- Decision making
- Teamwork
- Adaptability
- Critical thinking
- Sales strategies
- Team collaboration
- Product and service sales
- Orientating and training
- Presentations
- Negotiation skills
- Stakeholder engagement
- Process improvement
- Customer relationship management
- Fare analysis
- Project management
- Process improvement strategies
References
- Mr. Kaizad Pesi Postwalla, Head - International Sales Americas and GMEA, Air India, +919820371704
- Mr. Sreenath Yellamrazu, Director – Sales & Marketing, Rolls – Royce & Partners Finance, +919769737800
- Mr. Raghuraj Chopra, Asst. Manager SEP (GoAir), +91-9324102700, +91-9664280230
Extracurricular Activities
Active participation in organizational, cultural and social programs Won Best Student award in school for the year 2000 Completed 5th year in Classical Vocal from Allahabad Board
Hobbies and Interests
- Travel
- Reading
- Cooking
- Listening to music
- Painting
Languages
- English
- Hindi
- Bengali
Personal Information
- Passport Number: S4326594
- Father's Name: Mr. Anil Kumar Sarkar
- Husband's Name: Mr. Ronal Ralf Adie
- Date of Birth: 01/26/82
- Nationality: Indian
- Marital Status: Married
Timeline
Associate Manager – Sales
Air India
11.2024 - Current
Assistant Manager – Sales Support, Commercial
Vistara-TATA SIA Airlines Ltd. (UK)
01.2024 - 11.2024
Cabin Crew Trainer
Vistara-TATA SIA Airlines Ltd. (UK)
01.2022 - 01.2024
Inflight Supervisor
Vistara-TATA SIA Airlines Ltd. (UK)
05.2019 - 05.2023
Cabin Supervisor/ Check Crew (DGCA)
Jet Airways India Ltd. (9W)
08.2010 - 05.2019
Cabin Crew (DGCA)
Jet Airways India Ltd. (9W)
02.2008 - 05.2009
Lead Cabin Attendant (DGCA)
IndiGo (6E)
07.2006 - 12.2007
Economy Cabin Crew
Qatar Airways (QR)
04.2005 - 06.2006
Ground Service Personnel
Cambata Aviation
08.2004 - 03.2005
B.Sc - Geography
University of Calcutta
10+2 -
Kendriya Vidyalaya
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