Ankita Shome

Dynamic and results-driven customer service specialist with 3 years of experience supporting international clients across voice and non-voice platforms. Proven ability to communicate effectively, resolve complex issues, and deliver exceptional customer experiences in high-pressure, multicultural environments. Adept at using CRM tools, managing inquiries with professionalism, and contributing to team success through a customer-first mindset. Committed to continuous improvement and exceeding service expectations.

• Reading: I enjoy reading books about different cultures and their histories. It deepens my understanding of diverse perspectives and enhances my ability to connect respectfully and effectively with people from various backgrounds—an important skill in customer service.
• Travelling: I love traveling and exploring different cultures. It has taught me adaptability, open-mindedness, and how to connect with people from diverse backgrounds—all of which help me create positive experiences for customers with varying needs and perspectives.
• Problem solving games and puzzles: I enjoy brain games and puzzles that challenge my problem-solving skills. It’s a fun way to stay sharp and improve how I approach challenges methodically
• Writing: In my spare time, I enjoy writing poems and journaling. It keeps my written communication sharp, which is especially helpful in email and chat-based support roles.