ANKITA SHUKLA
Mumbai
Summary
Focused Account Manager into sales from past 12 years into industry.Currently with IT industry also catered banking industry.A fast self motivated enthusiastic employee who is keen on learning new skills and up-grow ones personality. Always looking forward to move with time and bring the best to the table.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Rapyder Cloud Solutions pvt Ltd.
Mumbai
01.2022 - 05.2025
- Role -Get business from aws and other sources.
- Speacialwd is projects like migration ,managed services,Devops etc
- Reselling business
- Increased individual sales performance as Senior Account Manager
- Success -One of the largest deal migrate.
- Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities.
- Managed key accounts, fostering long-term relationships through strategic planning and regular communication.
- Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Secured new business opportunities by identifying potential clients and crafting tailored proposals.
Enterprise Sales Manager
Lumiq
Mumbai
07.2021 - 11.2021
- Used to deal with BFSI to provide solutions based on artificial intelligence , Business intelligence and digital interface.
- As a form of data science data engineering etc.
- A data platform organisation
- Developed excellent working knowledge of industry trends and improvements in processes.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
Business Development Manager
Applied Cloud Computing
Mumbai
04.2020 - 06.2021
- Aws certified in Business professional
- Business development manager for enterprise accounts
- Getting Aws leads and trying to captivate it on floor
- Getting the first PO for new projects
- Telecom-I am handling a team with two ISP-TATA TELESERVIVES AND AIRTEL
- Handling all the internees on cloud-AWS.
- Visting client offices like -CIO and CTO for projects and discuss more business.
- Focusing on digitalization along with cloud.
Enterprise Account Manager
Synoptics Technologies Limited
Mumbai
06.2019 - 04.2020
- Generated new contacts through networking and cold calling.
- Collaborated with customers to learn business operations and capitalize on upselling and crossselling opportunities.
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
- Worked with service and project management departments to provide total support to clients.
- Developed creative solutions to meet individual client needs.
- Effectively communicated with clients using welldeveloped interpersonal skills, which helped to improve relationships and rapport.
- Mumbai
Acting Team Lead
Citi Bank
Mumbai
10.2015 - 08.2018
- Handled a team as an Acting Lead to resolve the queries and customer complaints and also coordinated with customers and the upper management with Citibank N.A, Mumbai.
- Customer Service manager, Resolved complaints & grievances within the Turnaround Time (TAT) and provided solutions as per the needs & demands, with the lowest AHT.
- Developed long-term relationships with High Net worth Individual clients; prospected new leads and pitched to the clients for achieving business target. And also awarded the best sales person consecutively 2 times in a year.
- Coordinated with internal/external departments for smooth operations and discussing financial requirements and advisory services to personal and business clients.
- Mumbai
Customer Service Manager
IndusInd Bank
New delhi
01.2011 - 05.2013
- Resolved queries and issues of the customers within the provided Turnaround Time (TAT) as against the set benchmark.
- Handled the key areas of branch like locker operations, fixed deposit allocations, stop payments and other banking affairs.
- Interacted with the customers on the regular basis regarding documentation, approvals and reported the same to higher authority.
- Managed all aspects of customer relationships like transaction processes and delivery of services to the existing customers.
- Ensured that all Banking Administrative Operations issues were fixed as quickly as possible.
- Awarded as pan india best CSM in the sales of life insurance.
- Focused on products like Health Insurance, Mutual Fund Investments, opening of Savings & Current Accounts and self-generated leads by Cross-Selling to the clients.
Internship
Jusco Tata Steel
01.2010 - 03.2010
- Prepared detailed report and analytics for JUSCO through various mathematical tools & applications.
Senior Account Manager
Larsen and Toubro vyoma
Mumbai
05.2025
- Managed key accounts, fostering long-term relationships through strategic planning and regular communication.
- Developed tailored solutions to meet specific client needs, driving revenue growth and customer loyalty.
- Secured new business opportunities by identifying potential clients and crafting tailored proposals.
- Implemented targeted sales techniques for optimal customer acquisition and retention
- Acquired new clients and grew customer base by delivering relevant product solutions within client budgets and schedules.
- Streamlined internal processes, increasing efficiency and improving team productivity.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Handeled accounts like Kotak,MKCL,Eka mobility ,IDBi etc
Education
MBA - Finance
IIPM,IMI(Belgium-Delhi)Dl
BBA -
Chaudhary Charan Singh University
Intermidate -
DAV School
Matric -
DBMS English School
Skills
- Account Management
- Customer Presentation
- Contract Negotiation
- Lead Prospecting
- Service Agreement
- Network Development
Certification
- Aws- Basic Course
- Aws-Business Essential Course
- Aws migration
- Aws economic course
- Aws technical associate
- Aws cloud practitioner
Hobbies and Interests
- Blogging
- Participated in Debate
- Cooking
Languages
- English
- Hindi
- French
Accomplishments
- Met targets back to back every year
- Home grown accounts tried to nourish them
- Competed all the accreditations
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of projects.
- Increased company profits by almost 30 % through sales.
Timeline
Senior Account Manager
Larsen and Toubro vyoma
05.2025
Senior Account Manager
Rapyder Cloud Solutions pvt Ltd.
01.2022 - 05.2025
Enterprise Sales Manager
Lumiq
07.2021 - 11.2021
Business Development Manager
Applied Cloud Computing
04.2020 - 06.2021
Enterprise Account Manager
Synoptics Technologies Limited
06.2019 - 04.2020
Acting Team Lead
Citi Bank
10.2015 - 08.2018
Customer Service Manager
IndusInd Bank
01.2011 - 05.2013
Internship
Jusco Tata Steel
01.2010 - 03.2010
MBA - Finance
IIPM,IMI(Belgium-Delhi)Dl
BBA -
Chaudhary Charan Singh University
Intermidate -
DAV School
Matric -
DBMS English School