Ankita Singh

Order Management:

• Reviewing incoming purchase orders and ensuring orders conforms to policy
• Coordinate with sales and customers when purchase order revisions are required
• Monitoring progress of orders by accurately inputting all customer orders and staying informed about latest updates from production.
• Develop packaging matrix outlining necessary trims, folding dimensions, and packaging specifications for goods.
• Generate 940 mapping guides upon receiving exit date of orders from production. Monitor and trace orders as they are shipped from facility, providing real-time updates to sales team.
• Proficient in overseeing end-to-end order management, vendor relations, procurement, and bridging gaps to enhance process efficiency.

Catalogue Management:

• Template creation for different marketplaces such as Amazon, Walmart, Target, Spencer’s.
• Maintaining & improving description page/catalog quality across the platforms, in the process working with internal technology and business team
• Review organize data provided by partners, prepare them for upload to database including checking all required attributes are present and creating product description, bullets and product specifications.
• Constantly interacting with providers and managers to setup perfect detail page on Marketplaces as we as on company’s website
• Addressing customer inquiries across various marketplaces and delivering timely and effective resolutions.

• Point of contact for sales support for any queries pertaining to sales order for B2B customers
• Creating sales quotations and after approval sharing it with customer
• Keeping customers updated with campaigns
• Assist customer with real time order status updates and order changes
• Monitor and evaluate all order issues and resolve any discrepancies and ensure accurate invoicing after checking discounts, FOC items on account
• Generating credit memo for customers
• Managing order returns and assisting customers as per situation
• Identify order blocks and raising them proactively to relevant teams(sales, warehouse, logistics) so that orders are dispatched without any barriers
• Reporting discrepancies between physical counts and computer records for inventory
• Regular touch with warehouse team to make sure product is dispatched on time, in case of any issue simultaneously informing end customer
• Maintaining daily report for delayed delivery on behalf of team and finding root cause of delay and sharing it with superior for further review

Catalogue Management-Wayfair,U.K

• Managing individual and bulk product listing
• Coordinating and managing resources to provide thorough and authoritative detail page content
• Reviewing content to ensure that site content is accurate and appealing
• Organize and manage digital content (images, videos) for multiple brand
• Update existing product content on websites, while adding new products
• Achieve pre-defined quality standards and ensure that all errors are captured and corrected before products go live
• Working on failure to launch products and share daily report basis analysis
• Reviewing website on daily basis and maintaining quality of live products
• Assist to identify and build quality/control mechanism to ensure catalog hygiene
• Control return-rates by offering right information to customers
• Connect with product managers for daily review and with supplier when required
• Broadly managing quality of catalogue and resulting customer experience; managing related projects such as improving product data quality, attribute and image collection, photo studio usage, etc

• Ability to analyse, review and interpret policies to assess coverage and liability.
• Investigation and settlement of claims
• Advise customers on general queries and insurance issues
• Collecting accurate documents and information to proceed with claim
• Managing portfolio of claims, liaising between internal teams, third party suppliers and policy holders, ensuring that all are updated whenever necessary
• Arranging for payment to be made within authority levels
• Coordinating with third parties for specific details in order to raise payment