ANKITA SINGH
Delhi NCR
Summary
Results-driven IT Business Analyst with over 5 years of experience in banking operations, retail lending, and compliance. Expertise in Agile methodologies, data analysis, and project management tools (JIRA, Power BI, Tableau). Proven ability to deliver innovative solutions, optimize processes, and drive business transformation in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Business Analyst
RBL Bank Ltd
12.2022 - Current
- Project planning using Microsoft 365 planner for create, assign, and track task to manage project. Creating visuals, design project workflow, timelines and process diagrams for better visualisations and communication by using visio.
- Requirements Gathering: Collaborated with key stakeholders to identify and document detailed business and functional requirements for banking products and solutions.
- Analyzed datasets of over 1 million transactions monthly, uncovering trends that reduced operational risks by 15%.
- Process Optimization: Evaluated and re-engineered existing banking processes to enhance operational efficiency, ensuring alignment with regulatory requirements.
- Solution Design: Designed and recommended innovative solutions to address business challenges, working closely with IT and cross-functional teams for implementation.
- Stakeholder Engagement: Acted as a liaison between business units, technology teams, and external vendors to ensure seamless project execution.
- Report Development: Developed and presented detailed reports, dashboards, and business cases to senior management, highlighting actionable insights and project progress.
- Compliance and Risk Management: Ensured compliance with RBI regulations and internal policies while supporting risk management initiatives across various business verticals.
- Project Management Support: Supported project planning, execution, and monitoring, adhering to timelines and quality standards for banking transformation projects.
- Streamlined project execution and delivery by implementing project management best practices and methodologies, such as Agile and Waterfall.
- Implemented project management practices and methodologies to streamline and ensure consistent project delivery within budgetary and time constraints.
- Created comprehensive project charters outlining objectives, scope, and stakeholder engagement strategies to align team efforts with business goals.
- Led initiatives involving Loan Origination System LOS and Loan Management System LMS, enhancing retail lending operations.
- Oversaw project budgets worth ₹50M, achieving 100% on-time delivery within budget constraints.
- Applied in-depth knowledge of retail lending processes to improve Loan Origination System LOS and Loan Management System LMS functionalities.
Manager
ICICI Bank Pvt Ltd
05.2022 - 12.2022
- Developed and maintained comprehensive documentation, including business requirements documents, functional specifications, and user manuals.
- Facilitated workshops for stakeholders to gather requirements, establish priorities, and define project scopes effectively.
- Spearheaded development of enterprise data strategy, ensuring data quality and accessibility across all departments.
- Led a system upgrade impacting 5,000+ users, improving operational efficiency by 25%.
- Communicated regularly with customers concerning data exchange and technology integration.
- Liaised with other departments to minimize network interruptions and possible downtimes.
Deputy Manager- Forex
Kotak Mahindra Bank
01.2020 - 05.2022
- Identified and analyzed market trends, opportunities, and risks in the foreign exchange market to provide strategic insights
- Implemented processes to monitor global finance developments, currency exchange rates, and regulatory changes affecting foreign exchange services
- Developed and maintained comprehensive documentation for business processes, policies, and procedures within foreign exchange operations
- Analyzed foreign exchange transactions, customer behavior, and market trends to support data-driven decision-making
- Prepared and generated reports and dashboards to provide management with performance insights and support strategic decisions
- Worked closely with stakeholders to gather and document business requirements for new or improved foreign exchange products and services
- Ensured that proposed solutions met business needs and aligned with the strategic goals of the bank
- Coordinated with cross-functional teams including IT, compliance, and operations to ensure timely and successful project delivery
- Managed projects related to the enhancement of foreign exchange services, including tracking progress and managing risks
- Communicated project status updates and relevant information to stakeholders regularly to ensure transparency
- Identified customer needs and preferences through engagement to enhance the design of foreign exchange services
- Worked to ensure all foreign exchange operations complied with both local and international regulations
- Collaborated with the compliance department to conduct regular audits and reviews of foreign exchange operations
- Developed new foreign exchange products and services tailored to customer needs, including product performance monitoring and competitive analysis.
- Collaborated with stakeholders to define project objectives and criteria.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Management Trainee
ICICI Prudential Life Insurance
07.2019 - 10.2019
- Project planning using Microsoft 365 planner for create, assign, and track task to manage project. Creating visuals, design project workflow, timelines and process diagrams for better visualisations and communication by using visio.
- Requirements Gathering: Collaborated with key stakeholders to identify and document detailed business and functional requirements for banking products and solutions.
- Analyzed datasets of over 1 million transactions monthly, uncovering trends that reduced operational risks by 15%.
- Process Optimization: Evaluated and re-engineered existing banking processes to enhance operational efficiency, ensuring alignment with regulatory requirements.
- Solution Design: Designed and recommended innovative solutions to address business challenges, working closely with IT and cross-functional teams for implementation.
- Stakeholder Engagement: Acted as a liaison between business units, technology teams, and external vendors to ensure seamless project execution.
- Report Development: Developed and presented detailed reports, dashboards, and business cases to senior management, highlighting actionable insights and project progress.
- Compliance and Risk Management: Ensured compliance with RBI regulations and internal policies while supporting risk management initiatives across various business verticals.
- Project Management Support: Supported project planning, execution, and monitoring, adhering to timelines and quality standards for banking transformation projects.
- Streamlined project execution and delivery by implementing project management best practices and methodologies, such as Agile and Waterfall.
- Implemented project management practices and methodologies to streamline and ensure consistent project delivery within budgetary and time constraints.
- Created comprehensive project charters outlining objectives, scope, and stakeholder engagement strategies to align team efforts with business goals.
- Led initiatives involving Loan Origination System LOS and Loan Management System LMS, enhancing retail lending operations.
- Oversaw project budgets worth ₹50M, achieving 100% on-time delivery within budget constraints.
- Applied in-depth knowledge of retail lending processes to improve Loan Origination System LOS and Loan Management System LMS functionalities.
Education
Master of Business Administration - Finance
IMDR
Pune, India2019
Bachelor of Business Administration - Business Management
Magadh University
Patna, India2017
HSC - Commerce
Kendriya Vidyalaya
Patna, India2014
SSC - Science
Kendriya Vidyalaya
Patna, India2012
Skills
- Stakeholder management
- Agile methodologies
- Project management skills in planning, scheduling & tracking project milestones
- Familiarity with tools like JIRA, MS project, GitHub OneQ
- Knowledge of tools like, Excel, Tableau, Power BI or similar
- Knowledge of API integration
- SDLC
- Analytical problem solver
- Vendor management
- PL/SQL, MSSQL
Certification
- CBAP- Certificated Business Analysis Professional
- Advanced training in Power BI, Tableau, SQL, & Prompt Engineering
- Office Master on Power BI
Timeline
IT Business Analyst
RBL Bank Ltd
12.2022 - Current
Manager
ICICI Bank Pvt Ltd
05.2022 - 12.2022
Deputy Manager- Forex
Kotak Mahindra Bank
01.2020 - 05.2022
Management Trainee
ICICI Prudential Life Insurance
07.2019 - 10.2019
Master of Business Administration - Finance
IMDR
Bachelor of Business Administration - Business Management
Magadh University
HSC - Commerce
Kendriya Vidyalaya
SSC - Science
Kendriya Vidyalaya
- CBAP- Certificated Business Analysis Professional
- Advanced training in Power BI, Tableau, SQL, & Prompt Engineering
- Office Master on Power BI
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