Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Adarsh Singh

Thane

Summary

Dynamic and detail-oriented professional with over 9 years of diverse work experience, including more than 4.5 years of dedicated Human Resources experience in Canada. I hold an MBA in Human Resource Management from Canada, with a strong focus on recruitment, onboarding, employee relations, compliance, and HR process improvement. Frequently trusted with acting leadership responsibilities, supporting team coordination, training, and operational efficiency. Recognized for delivering high-quality results with precision and a strong understanding of HR best practices. Now based in India, I am actively seeking an HR managerial role to bring international expertise and a hands-on approach to a forward-thinking organization.

Overview

12
12
years of professional experience

Work History

HR Coordinator

Isidore Landscapes Inc.
Richmond
10.2023 - 07.2025
  • Oversaw day-to-day HR operations, supporting strategic initiatives in collaboration with HR Head.
  • Managed administrative HR tasks, including job offers, recommendation letters, and employee documentation.
  • Maintained accurate employee records in BambooHR and LMN systems, ensuring compliance with policies.
  • Led full recruitment cycle: posted openings, screened resumes, coordinated interviews, and supported hiring decisions.
  • Facilitated end-to-end onboarding process, including system registrations and payroll documentation coordination.
  • Served as primary contact for employee relations, addressing benefits and policy concerns effectively.
  • Monitored employee benefits records and generated critical HR reports to support departmental planning.
  • Coordinated daily staffing needs and managed scheduling to meet operational demands.

HR EMPLOYEE CARE COORDINATOR

Paladin Security Group
Burnaby, BC
10.2022 - 05.2023
  • Handled 100+ weekly HR queries, supporting employees with policies, benefits, and documentation.
  • Conducted screening interviews and participated in candidate evaluations during hiring cycles.
  • Led onboarding sessions through video orientation; maintained updated training materials and compliance tracking (SIN, permits).
  • Assisted with employee investigations related to misconduct, grievances, and compliance issues by documenting incidents and coordinating with managers.
  • Administered LOA/RTW processes and employee referral programs; issued offer/status letters.
  • Uploaded and maintained employee documentation in Filebound.
  • Supported social committee events and internal communication campaigns aligned with corporate culture.

SENIOR SALES ASSOCIATE

7-Eleven
Port Moody
02.2021 - 09.2022
  • Delivered customer service, trained new staff, and managed stock and inventory logs.
  • Coached junior staff members on best practices in sales techniques and closing deals.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • As a Senior Sales Associate, I also participated in recruitment activities, including resume screening, conducting interviews, and supporting the onboarding of new team members to ensure a smooth transition and integration into the team.

INCIDENT COORDINATOR

Diebold Nixdorf
Thane
04.2018 - 08.2019
  • Handled IT service requests; monitored SLAs and incident resolution processes.
  • Ensured that all incidents were tracked according to SLA guidelines through an automated system.
  • Collaborated with stakeholders across the organization to identify areas of improvement in the incident response process.
  • Performed root cause analysis on service outages and documented findings in a detailed report.
  • Provided technical support during major incidents by troubleshooting complex network issues and restoring services as quickly as possible.

ANALYST – TECHNICAL SUPPORT

eClerx Services
Mumbai
07.2014 - 04.2018
  • Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.
  • Identified and solved technical issues with variety of diagnostic tools.
  • Troubleshot issues on device-specific problems, network performance, and internet connectivity.
  • Delivered support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration.
  • Trained new employees on technical support processes and procedures; answered questions as needed.

TECHNICAL SUPPORT REPRESENTATIVE

Firstsource Solutions
Mumbai
08.2013 - 02.2014
  • Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.
  • Identified and solved technical issues with variety of diagnostic tools.
  • Troubleshot issues on device-specific problems, network performance, and internet connectivity.
  • Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly.
  • Handled customer complaints and escalated issues according to procedures.

Education

MBA - Human Resource Management

University Canada West
Vancouver
01.2022

Bachelor of Science - Information Technology

University of Mumbai
Mumbai
01.2012

Skills

  • BambooHR and JIRA
  • Benefits administration
  • Performance management
  • Communication
  • HR policies and procedures
  • Employee relations
  • Recruitment and selection
  • Onboarding and orientation
  • Employee retention

References

References available upon request

Timeline

HR Coordinator

Isidore Landscapes Inc.
10.2023 - 07.2025

HR EMPLOYEE CARE COORDINATOR

Paladin Security Group
10.2022 - 05.2023

SENIOR SALES ASSOCIATE

7-Eleven
02.2021 - 09.2022

INCIDENT COORDINATOR

Diebold Nixdorf
04.2018 - 08.2019

ANALYST – TECHNICAL SUPPORT

eClerx Services
07.2014 - 04.2018

TECHNICAL SUPPORT REPRESENTATIVE

Firstsource Solutions
08.2013 - 02.2014

MBA - Human Resource Management

University Canada West

Bachelor of Science - Information Technology

University of Mumbai
Adarsh Singh