Adarsh Singh
Thane
Summary
Dynamic and detail-oriented professional with over 9 years of diverse work experience, including more than 4.5 years of dedicated Human Resources experience in Canada. I hold an MBA in Human Resource Management from Canada, with a strong focus on recruitment, onboarding, employee relations, compliance, and HR process improvement. Frequently trusted with acting leadership responsibilities, supporting team coordination, training, and operational efficiency. Recognized for delivering high-quality results with precision and a strong understanding of HR best practices. Now based in India, I am actively seeking an HR managerial role to bring international expertise and a hands-on approach to a forward-thinking organization.
Overview
12
12
years of professional experience
Work History
HR Coordinator
Isidore Landscapes Inc.
Richmond
10.2023 - 07.2025
- Oversaw day-to-day HR operations, supporting strategic initiatives in collaboration with HR Head.
- Managed administrative HR tasks, including job offers, recommendation letters, and employee documentation.
- Maintained accurate employee records in BambooHR and LMN systems, ensuring compliance with policies.
- Led full recruitment cycle: posted openings, screened resumes, coordinated interviews, and supported hiring decisions.
- Facilitated end-to-end onboarding process, including system registrations and payroll documentation coordination.
- Served as primary contact for employee relations, addressing benefits and policy concerns effectively.
- Monitored employee benefits records and generated critical HR reports to support departmental planning.
- Coordinated daily staffing needs and managed scheduling to meet operational demands.
HR EMPLOYEE CARE COORDINATOR
Paladin Security Group
Burnaby, BC
10.2022 - 05.2023
- Handled 100+ weekly HR queries, supporting employees with policies, benefits, and documentation.
- Conducted screening interviews and participated in candidate evaluations during hiring cycles.
- Led onboarding sessions through video orientation; maintained updated training materials and compliance tracking (SIN, permits).
- Assisted with employee investigations related to misconduct, grievances, and compliance issues by documenting incidents and coordinating with managers.
- Administered LOA/RTW processes and employee referral programs; issued offer/status letters.
- Uploaded and maintained employee documentation in Filebound.
- Supported social committee events and internal communication campaigns aligned with corporate culture.
SENIOR SALES ASSOCIATE
7-Eleven
Port Moody
02.2021 - 09.2022
- Delivered customer service, trained new staff, and managed stock and inventory logs.
- Coached junior staff members on best practices in sales techniques and closing deals.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- As a Senior Sales Associate, I also participated in recruitment activities, including resume screening, conducting interviews, and supporting the onboarding of new team members to ensure a smooth transition and integration into the team.
INCIDENT COORDINATOR
Diebold Nixdorf
Thane
04.2018 - 08.2019
- Handled IT service requests; monitored SLAs and incident resolution processes.
- Ensured that all incidents were tracked according to SLA guidelines through an automated system.
- Collaborated with stakeholders across the organization to identify areas of improvement in the incident response process.
- Performed root cause analysis on service outages and documented findings in a detailed report.
- Provided technical support during major incidents by troubleshooting complex network issues and restoring services as quickly as possible.
ANALYST – TECHNICAL SUPPORT
eClerx Services
Mumbai
07.2014 - 04.2018
- Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.
- Identified and solved technical issues with variety of diagnostic tools.
- Troubleshot issues on device-specific problems, network performance, and internet connectivity.
- Delivered support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration.
- Trained new employees on technical support processes and procedures; answered questions as needed.
TECHNICAL SUPPORT REPRESENTATIVE
Firstsource Solutions
Mumbai
08.2013 - 02.2014
- Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.
- Identified and solved technical issues with variety of diagnostic tools.
- Troubleshot issues on device-specific problems, network performance, and internet connectivity.
- Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly.
- Handled customer complaints and escalated issues according to procedures.
Education
MBA - Human Resource Management
University Canada West
Vancouver01.2022
Bachelor of Science - Information Technology
University of Mumbai
Mumbai01.2012
Skills
- BambooHR and JIRA
- Benefits administration
- Performance management
- Communication
- HR policies and procedures
- Employee relations
- Recruitment and selection
- Onboarding and orientation
- Employee retention
References
References available upon request
Timeline
HR Coordinator
Isidore Landscapes Inc.
10.2023 - 07.2025
HR EMPLOYEE CARE COORDINATOR
Paladin Security Group
10.2022 - 05.2023
SENIOR SALES ASSOCIATE
7-Eleven
02.2021 - 09.2022
INCIDENT COORDINATOR
Diebold Nixdorf
04.2018 - 08.2019
ANALYST – TECHNICAL SUPPORT
eClerx Services
07.2014 - 04.2018
TECHNICAL SUPPORT REPRESENTATIVE
Firstsource Solutions
08.2013 - 02.2014
MBA - Human Resource Management
University Canada West
Bachelor of Science - Information Technology
University of Mumbai
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