Ankita Sinha
New Delhi
Summary
Dynamic Executive Assistant with a proven track record at Unison Hotels, excelling in communication management and event coordination. Adept at managing complex schedules and travel arrangements, I enhance operational efficiency and foster strong guest relations. Recognized for my analytical skills and problem-solving abilities, I ensure seamless support for executives and contribute to organizational success.
Overview
14
14
years of professional experience
Work History
Executive Assistant
Unison Hotels Private Limited
New Delhi
07.2024 - Current
- Administrative Support
Manage and maintain executives’ calendars, appointments, and meetings.
Organize and coordinate daily activities, ensuring smooth operations of the hotel management.
Handle and prioritize incoming communications, such as emails, phone calls, and guest inquiries.
Prepare and edit correspondence, reports, presentations, and other documents as required. - Guest Relations and Communication
Act as a liaison between hotel management and guests, ensuring their needs and concerns are addressed promptly.
Assist in managing VIP guests, special requests, and guest complaints.
Ensure seamless communication between various departments (front desk, housekeeping, F&B, etc.) to provide top-notch service. - Event Coordination and Planning
Assist in organizing meetings, conferences, and events within the hotel, including scheduling, logistics, and coordination.
Help arrange travel accommodations for executives, clients, and visiting guests.
Manage guest reservations for special events or corporate bookings. - Financial and Budget Assistance
Assist with budgeting, tracking expenses, and preparing financial reports related to executive operations.
Handle invoicing, payments, and maintain accurate records of financial transactions as needed.
Prepare cost projections for department needs and suggest cost-saving measures. - Human Resources Support
Coordinate recruitment efforts for hotel staff, assist in onboarding new hires, and maintain employee records.
Handle administrative duties related to payroll, leave requests, and performance appraisals.
Support in scheduling training sessions and ensuring staff is up-to-date with policies and procedures. - Office Management and Organization
Maintain hotel executive office supplies and equipment, ensuring timely ordering and inventory management.
Organize filing systems and ensure that hotel records and documents are securely stored.
Handle travel arrangements and itineraries for senior executives. - Operational Efficiency and Problem-Solving
Ensure smooth day-to-day hotel operations by addressing issues that arise and finding quick, effective solutions.
Coordinate with other departments to streamline operational processes and improve guest satisfaction.
Troubleshoot and resolve administrative or technical problems efficiently. - Confidentiality and Discretion
Handle sensitive information with confidentiality, including financial data, personal information, and strategic decisions.
Maintain discretion in all communications, respecting the privacy of guests and staff. - Project Management
Support specific projects, such as hotel renovations, promotional events, or operational improvements.
Oversee the planning, execution, and completion of projects while ensuring timelines and budgets are met.
Executive Assistant and Quality Manager
Silver Arrows Automobiles Pvt. Ltd
New Delhi
05.2018 - 06.2024
- Handling Schedule of Three Stakeholders
- Expat Visits and Arrangements
- Visa Assistance
- Communication management
- Travel Arrangements
- Calendar Management
- Time Management
- Expense Management
- Facility Management
- Vendor Management
- Handling Executive Diary, appointments, scheduling Meetings
- Taking down minutes of Meetings
- Customer Engagements including Office Supplies, day to day office requirements, handling and scheduling of meeting rooms
- Customer Engagement
- Office Communications
- Front Office Management
- Bills Management
- Travel Management
- Time Management
Administrative Assistant
Capital Vehicles India Pvt Ltd
New Delhi
03.2017 - 05.2018
- Company Overview: (Lexus New Delhi)
- Executive Support
- Visa Arrangements
- Travel Management
- Internal and External Communications
- Taking Minutes of Meetings
- Handling and Scheduling Office Operations
- CRM functions such as PSF Calls, Complaint Register
- Coordinating for Events
- Support in Marketing Activities
- (Lexus New Delhi)
Front Office Executive
Zenica Cars India Pvt Ltd
New Delhi
12.2015 - 02.2017
- Company Overview: (Audi Gurgaon)
- Handling Walkin Customers
- Lead management Through Axela (Company Software)
- Events Participation
- Shift Supervisor
- CRM Functions (Demo Feedback Calls, PSF Calls, Post Sales Feedback)
- Executive Support (Making Hotel reservations, Various appointments, restaurant reservations)
- (Audi Gurgaon)
Front Office Executive
JW Marriott
New Delhi
08.2014 - 11.2014
- Shift Supervisor
- City Ledgers
- Billing
- Reversals
- Credit Card Reversals
- Due Backs
- Handling Check Ins
- Reservations
- Event Participations
- Reports Preparations (Daily Incident Report, VCS, Pre-Arrival Report, Marriott Rewards Points)
Front Office Associate
JW Marriott
New Delhi
01.2013 - 08.2014
- Working knowledge of Company Software (Opera Version V)
- Handling At your Service (Internal & External Calls)
- Working knowledge of F&B Operations and its Software
- Handling Guest Queries (Transport, Special Arrangements)
- Company Audits
Administrative Assistant
Pel Soft Labs
New Delhi
04.2011 - 12.2012
- Basic Office operations
Education
Bachelor of Commerce -
Delhi University Regular
New Delhi04.2009
12th -
Rainbow English Sr Sec School
New Delhi03.2006
10th -
Manovikas High School
Goa05.2004
Skills
- Executive Support
- Expat Visits and Arrangements
- Visa Assistance
- Communication management
- Travel Arrangements
- Calendar Management
- Time Management
- Expense Management
- Facility Management
- Vendor Management
- Handling Executive Diary
- Appointments
- Scheduling Meetings
- Taking down minutes of Meetings
- Customer Engagements
- Office Supplies
- Day to day office requirements
- Handling and scheduling of meeting rooms
- Customer Engagement
- Office Communications
- Front Office Management
- Bills Management
- Travel Management
- Administrative Assistant-Sales
- Analytical Skills
- Calendar management
- Travel management
- Expense management
- Event coordination
- Vendor management
- Recruitment support
- Conference planning
- Process improvements
- Human resources management (HRM)
- Scheduling
- Professional and mature
- Policy enforcement
- Strong problem solver
- Travel arrangements
- Travel administration
- Expense reporting
- Executive support
- Proper phone etiquette
Accomplishments
- Employee of Month
- Star Associate of the year
- Won Associate of the Month
- Marriott Reward Ambassador
- Winner of Symphony of Services
- Holder of Appreciation of Services from General Manager
References
- Pankaj Patel, Silver Arrows Automobiles Pvt Ltd, New Delhi, Delhi, 8222060777, pankaj.p@silverarrows.in
- Kapil Sharma, Silver Arrows Automobiles Pvt Ltd, New Delhi, Delhi, 9999098557, kapil.s@silverarrows.in
Hobbies and Interests
Studying Cultural References
Languages
- English
- Hindi
- Bengali
Personal Information
- Place of Birth: New Delhi
- Date of Birth: 08th September
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Executive Assistant
Unison Hotels Private Limited
07.2024 - Current
Executive Assistant and Quality Manager
Silver Arrows Automobiles Pvt. Ltd
05.2018 - 06.2024
Administrative Assistant
Capital Vehicles India Pvt Ltd
03.2017 - 05.2018
Front Office Executive
Zenica Cars India Pvt Ltd
12.2015 - 02.2017
Front Office Executive
JW Marriott
08.2014 - 11.2014
Front Office Associate
JW Marriott
01.2013 - 08.2014
Administrative Assistant
Pel Soft Labs
04.2011 - 12.2012
Bachelor of Commerce -
Delhi University Regular
12th -
Rainbow English Sr Sec School
10th -
Manovikas High School
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