Summary
Overview
Work History
Education
Skills
Languages
Websites
Certification
Affiliations
Timeline
Generic

Ankita Upadhyay

NOIDA

Summary

To work in an organization that provides a learning environment, a challenging platform where I can contribute my best skills and efforts for the growth of the company.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Customer Care Executive

Amazon
Pune
09.2023 - Current
  • A Customer Service Associate (CSA) at Amazon, specifically in the context of a Customer Acquisition and Partnerships (CAP) Associate, plays an essential role in supporting Amazon's customer experience by assisting with customer inquiries, handling orders, and ensuring customer satisfaction through various channels.

Human Resources Recruiter

SM SERVICES
Jabalpur
10.2021 - 08.2023
  • My role is Human Resource Executive and Trainer. HR takes the current requirements from the company side, starts calling candidates one by one, then briefs them about the current opening according to their qualifications, checks their quality, completes the shortlisting, and then forwards them to the next final process.
  • Apart from that, I had a short discussion with the allotted company-side HR and completed all operational work as well.
  • About the training part, I took training sessions for scheduled candidates to improve their communication skills, their personalities, and also to make them aware of the interview process, and to enhance their knowledge as well.

Customer Care Executive

Startek
Hyderabad
05.2021 - 09.2021
  • My role was Executive in the Zomato process. I handled the customer query via chat, as well as by phone. On that platform, concerns related to post-delivery, pre-delivery, and COD are addressed.

Customer Care Executive

Teleperformance
Indore
04.2020 - 05.2021
  • My role was Customer Care Executive in the UK-based Uber process. I filled out all documentation for all customer drivers. Where my target was 90 documents per day.

Recruiter

SM SERVICES
Jabalpur
03.2019 - 04.2020
  • My role is Human Resource Executive and Trainer. HR takes the current requirements from the company side, starts calling candidates one by one, then briefs them about the current opening according to their qualifications, checks their quality, completes the shortlisting, and then forwards them to the next final process.

Technical Executive Technical Executive

7 Elife energy system PVT. LTD
Jabalpur
03.2017 - 01.2018
  • My role was as a Technical Assistant and counselor. I handled front office work, such as maintaining product details, passing bills, and processing weekly employee payouts. Apart from that, I also pitched the company policy and a direct selling plan to another company employee.

Financial Advisor

PNB MetLife India Insurance Co. Ltd
Jabalpur
08.2016 - 02.2017
  • My role as a financial advisor. Being an advisor, I pitched the best plan in front of customers, explained all the benefits, and convened them based on their demands.

Education

MBA - Human Resources Management

IGNOU
Noida
01-2024

Associate of Engineering - Information And Communication Technology

Jabalpur Engineering College
Jabalpur
04-2014

Engineering Diploma - Computer Science

Women's Polytechnic Collage
Jabalpur
04-2011

High School Diploma -

Sent. Norbert Girls Higher Secondary School
Jabalpur
05-2008

Skills

  • Technical Recruiting Executive Search Corporate Recruiting
  • Documentation and reporting
  • Client relationship building
  • CRM software usage
  • Documentation review
  • Employee monitoring
  • Customer service background
  • Excellent problem-solving skills
  • Customer support
  • Staff training
  • Exceptional communication

Languages

English
First Language
Hindi
Proficient (C2)
C2

Websites

Certification

  • Three Month (1 Jan 2020 to 1 March 2020) Internship Training in Human Resources at Narmada Tech Solutions Pvt. Ltd. Company, Indore.

Affiliations

  • Campus Recruiting Activity refers to the recruitment process conducted by companies or organizations at college or university campuses to identify and hire talented students or recent graduates for internships, full-time jobs, or other opportunities. These activities are designed to engage with students early on in their academic careers and give them a pathway to enter the workforce after graduation.

Timeline

Senior Customer Care Executive

Amazon
09.2023 - Current

Human Resources Recruiter

SM SERVICES
10.2021 - 08.2023

Customer Care Executive

Startek
05.2021 - 09.2021

Customer Care Executive

Teleperformance
04.2020 - 05.2021

Recruiter

SM SERVICES
03.2019 - 04.2020

Technical Executive Technical Executive

7 Elife energy system PVT. LTD
03.2017 - 01.2018

Financial Advisor

PNB MetLife India Insurance Co. Ltd
08.2016 - 02.2017

MBA - Human Resources Management

IGNOU

Associate of Engineering - Information And Communication Technology

Jabalpur Engineering College

Engineering Diploma - Computer Science

Women's Polytechnic Collage

High School Diploma -

Sent. Norbert Girls Higher Secondary School

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Ankita Upadhyay