A management professional with 10.5 years of experience across business operations and strategy, marketing and communication, and program management. Passionate about executing strategic frameworks and transformation programs with a collaborative and result driven approach while addressing critical priorities and enhanced service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Manager, PMO, and Content Specialist
VMware by Broadcom
03.2022 - 06.2024
Launched a resolution program to address SASE provisioning issues, analysed failure categories and occurrences, and executed remediation paths by engaging with the relevant stakeholders such as PMs, Sales, SASE IT, transactional system and field teams
Engaged with SASE support teams on a bi-weekly basis to develop a list of undefined use cases; arrived at a resolution process by defining L1-L3 stages for these, identified approval requirements, and published a playbook for ease of category identification, key contacts, and navigation
Drove weekly cadence with Engineering, PMs, Marketing and aligned teams by tracking progress as per the release plan (Products: Service Management and Orchestration, and Telco Cloud Automation)
Analyzed end-user consumption across license activations, SD-WAN status, and orders as per AT&T’s records, in order to track account receivables, and record contract renewals
Developed a framework and implemented a reporting process to capture weekly accomplishments from leadership as per the OKR
Led quarterly roadmap release to present accomplishments
Resolved inconsistencies in email triggers by engaging with stakeholders, and developed notification process flows for select products under SASE for different contract types
Process owner for planning and production of SPO All Hands
Featured in VMware Social Media Campaign on LinkedIn, X, and Instagram, and shared my career journey at VMware
Assistant Manager and PMO to Partner’s Office
Deloitte Shared Services India
01.2018 - 03.2022
Facilitated weekly reporting calls for Lead Client Service Partners and Partner’s Directs by identifying weekly high priority initiatives and monitored completion of action points
Developed monthly dashboards for Executive Committee by reporting account traction, volume and deal value of pursuits supported, Client Service Assessments per industries, new business origination, and data management assistance
Analyzed OpEx reports and HC reports to present a single pane view of monthly budget vs actual expenses
Curated content for the Leadership Learning Project in collaboration with Harvard Business Review Team
Reviewed content for Pursuits as per Deloitte’s Style and Language guide for Audit & Assurance and Risk Advisory
Created scripts for Lead Partners for the new Consulting services video roll out
Performed Client Service Assessment by interviewing Lead Client Service Partners, Managers, and Independent Assessors by seeking inputs on service delivery, customer journeys, product & pricing review (Performed about 7 CSAs per quarter)
Presented weekly dashboard to Chairman’s Office as part of the crisis mitigation campaign to request client feedback in response to media attention received by Deloitte concerning a strategic client
Was selected as Content Specialist for Global CMO’s Program - ‘Strategic Marketing Framework (SMF) for India Pilot’ which involved implementation of SMF for ‘Managed Services’ as part of Deloitte’s Risk Advisory function to measure their present market share vs Client’s perception of services in the market using AIDA model
Achieved 85% compliance as per Deloitte’s Global Standards of Knowledge Sharing expectations for India Member Firm
Senior Executive - Corporate Communication & Strategy
TÜV NORD GROUP, TUV India
01.2013 - 12.2017
Developed and implemented launch campaigns for new offerings - TUV India Training Academy
Crafted executive speeches, news releases, and editorial column for industry association magazines
Engaged with business teams to develop go-to-market collateral, capability decks, and brand merchandise
Reviewed and facilitated brand compliance during trade fairs, events, offsite, and client engagements
Compiled weekly and monthly dashboards for corporate consumption (T
V NORD AG – Germany) which included revenue contribution, and competitive updates and analysis
Developed content for Monthly and Quarterly reviews, and Annual Strategic Meet
Led stakeholder interactions with Food Safety SMEs, Publishers, GIZ, and the Brand Team in Germany to curate, edit, and publish 5 Food Safety Handbooks
Received Performance Reward & Recognition for the Project- Food Safety in collaboration with GIZ
Stint in Essen and Hannover as part of T
V NORD AG Exchange Program - June 2013 - February 2014
Visited Hannover in 2017 as part of Website Revamp Project and presented Best Practices at TUV India
Education
Post Graduate Programme in Business Administration -
Indo-German Training Centre (Indo-German Chamber of Commerce)
01.2013
Certificate in Corporate Communication -
NMIMS
01.2017
Bachelor of Management Studies -
University of Mumbai
01.2010
Skills
Program Management
PMO
Agile Project Management
Business Operations (BizOps)
Marketing and Communication
Stakeholder Management
Certification
Atlassian Agile Project Management Professional Certificate, https://www.linkedin.com/learning/certificates/cabac702da1abdbce17c390a03d914c3d54c8043c381a783933c3e61f526fb7d
Learning Jira Software, LinkedIn
German Language: B2 (Business proficiency), Max Mueller Bhavan, Mumbai (Goethe Institute India)
Languages
English
German
Marathi
Hindi
Timeline
Program Manager, PMO, and Content Specialist
VMware by Broadcom
03.2022 - 06.2024
Assistant Manager and PMO to Partner’s Office
Deloitte Shared Services India
01.2018 - 03.2022
Senior Executive - Corporate Communication & Strategy
TÜV NORD GROUP, TUV India
01.2013 - 12.2017
Post Graduate Programme in Business Administration -
Indo-German Training Centre (Indo-German Chamber of Commerce)
Solution Architect (Client Service Consultant) at VMware by Broadcom (Broadcom)Solution Architect (Client Service Consultant) at VMware by Broadcom (Broadcom)
Technical Support Engineer -2 at VMware Software India Pvt. Ltd. (VMware By Broadcom)Technical Support Engineer -2 at VMware Software India Pvt. Ltd. (VMware By Broadcom)