ANKITA VISHWAKARMA
JABALPUR
Summary
Energetically driving customer satisfaction at UNINEVER, I leveraged professional communication and Microsoft Office expertise to enhance service delivery. By identifying process improvements and fostering strong relationships, I significantly contributed to team success. My proactive approach to problem-solving and dedication to documenting activities have been pivotal in elevating customer service standards.
Overview
1
1
year of professional experience
Work History
Telecommunications Operator
UNINEVER
HARIDWAR
02.2024 - 12.2024
- Answered incoming calls from customers and provided information about services, products, and billing.
- Identified opportunities for process improvement within the team environment.
- Evaluated information provided and worked with customers to provide best possible solutions.
- Provided on-call support for critical issues, ensuring high availability of services.
- Maintained accurate records of customer interactions in the company database.
- Assisted customers in selecting the most cost-effect plans.
- Developed strong professional relationships with employees and clients through effective customer service skills.
- Provided feedback on customer service initiatives implemented by management.
Education
Bachelor of Commerce - Commerce
RANI DURGAVATI COLLEGE
JABALPUR06-2023
SENIOR SECONDARY SCHOOL - COMMERCE
GOVERMENT GIRLS HIGH SECONDARY SCHOOL
SATPULA05-2019
SECONDARY SCHOOL - COMMERCE
GOVERMENT GIRLS HIGH SECONDARY SCHOOL
GOKALPUR05-2017
Skills
- Greeting customers
- Professional communication
- Documenting activities
- Project planning
- Skilled in Microsoft office
- MS office
- MS office applications
Accomplishments
- NATIONAL DUEBALL PLAYER.
- HANDBALL STATE LEVEL PLAYER.
Languages
Hindi
First Language
Timeline
Telecommunications Operator
UNINEVER
02.2024 - 12.2024
Bachelor of Commerce - Commerce
RANI DURGAVATI COLLEGE
SENIOR SECONDARY SCHOOL - COMMERCE
GOVERMENT GIRLS HIGH SECONDARY SCHOOL
SECONDARY SCHOOL - COMMERCE
GOVERMENT GIRLS HIGH SECONDARY SCHOOL
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