JIRA
Ankita Jain
Product Owner
Pune
Summary
An experienced Product Owner with 10+ years of work experience in Banking and IT Services industry.
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
10
10
years of professional experience
Work History
Project Lead
PERSISTENT SYSTEMS
2 2022 - Current
- Handled multiples project across different domains like Insurance, Retail Market,Social Welfare.
- Acted as liaison between business and IT teams to refine the product and incorporate features based on Business demands.
- Created and maintained the solution vision, roadmap, and backlog of work through the project's life cycle.
- Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing the backlog to reflect stakeholder’s requirements
- Handled some of the Project management activities like keeping track of resources working hours, preparing Revenue sheets, Invoicing projects.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Prepare Understanding documents & take sign off from client.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Owned and prioritized product backlog.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Analyzed customer feedback to identify areas for improvement.
Senior Associate Consultant
INFOSYS
12.2019 - 01.2022
- Worked as a Business Analyst for different clients, handled projects based on Alternative Investment and retail banking.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Collaborated with stakeholders to define project objectives and criteria.
- Took part in all Program Increment Planning along with all scrum ceremonies
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Performed Requirement gathering and elicitation in coordination with product owner
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Prepared FRD, Writing User stories, Story grooming, Writing Use cases.
- Effectively handled change requests
- Provided support and coordinated with technical team throughout the development process
- Prioritizing the tickets in JIRA and testing the issues before release in Production Environment.
Deputy Manager
ICICI Bank - Wealth Management
08.2014 - 11.2019
- Worked as a service manager with ICICI Bank Wealth Management.
- Performed all daily Banking operations like Funds transfers, Cash handling, Branch Auditing, Inward & Outward remittances, Account details modifications, Account opening etc.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Coached team members on best practices for exceptional customer service, boosting overall performance levels.
- Successfully resolved escalated client issues, restoring trust and safeguarding the company''s reputation.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Collaborated with cross-functional teams for better service delivery and client experience.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
- Performed all Investment Banking operations effectively.
- Identified new business opportunities through proactive market analysis and engagement with potential clients.
Education
BE (Electronics and communication Engineering) -
All Saints’ College of Technology
12th - undefined
10th - undefined
PGDB - undefined
Manipal Academy
Skills
Strong Communication skill
Requirement gathering
JIRA
Agile methodology
Requirements Elicitation
Scrum Methodology
User Story Creation
Story planning
Story grooming
Product Backlog Management
Project Management
Stakeholder relationship management
Banking operations
FINACLE
Software
FINACLE
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior Associate Consultant
INFOSYS
12.2019 - 01.2022
Deputy Manager
ICICI Bank - Wealth Management
08.2014 - 11.2019
Project Lead
PERSISTENT SYSTEMS
2 2022 - Current
BE (Electronics and communication Engineering) -
All Saints’ College of Technology
12th - undefined
10th - undefined
PGDB - undefined
Manipal Academy
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