Summary
Overview
Work History
Education
Skills
Hobbies
Certification
Additional Information
Timeline
Generic

Ankita Jalindar Gamare

Assistant Manager- Grievance Redressal
B-406, Mayur Towers, Opposite Hasir Hospital, Military Road, Marol, Andheri-East-400059

Summary

To get growth oriented position in a reputed organization where my skills can be utilized for improvement and success of the organization Experienced Professional with over 09 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Assistant Manager- Grievance Redressal

Mahindra Holidays & Resort Pvt Limited
07.2019 - Current
  • Providing adequate and quick resolution to all escalated complaints- Social Media, Senior Management, Legal
  • Ensuring adherence to grievances redressal policy and process, monitoring its implementation and initiating corrective action wherever needed
  • Review the comments of senior management on implementation of customer service and grievance redressal policies and initiate corrective actions.
  • Email Management.
  • Evaluation of complaints and submit the RCA with action plan
  • Participate in various initiatives towards reduction in escalation of customer complaints
  • Ensuring all regulatory queries are answered to the regulator satisfaction
  • Meeting and addressing the queries of walk-in customers
  • CAPS scores and Kaizens.
  • Maintaining the resolutions TAT.
  • Retaining the Members prone to cancel the memberships.
  • Claim settlement towards cancelled membership
  • Prepare regular reports on the type, nature and location of complaints
  • Providing guidance , ongoing feedback within the team
  • Making changes in the SOP's
  • Working with Management on Upcoming projects, to enable smooth functioning of the business.
  • Co-ordinate with respective team for content development and making e-learning Module
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Officiating Supervisor

Jet Airways Pvt Ltd
11.2013 - 04.2019
  • Team management/Supervision.
  • Laisioning.
  • Vendor Management.
  • Creating policies and process, to enable deliver best service to the customer.
  • Monitoring the Quality aspects of the Team and ensuring to make changes required in Standard operating process.
  • Working with Management on Upcoming projects , to enable smooth functioning of the business.
  • With other staff members to develop a greater understanding of the business and any issue that arise.
  • Collect , analyze and utilize data and feedback to identify opportunities to improve relationship between the business and other entity.
  • Compile Reports about particular incidents, events or updates about important issue for the business.
  • Proactively solve conflicts and address issues that could occur between the business and other entity.
  • Promptly respond to the incidents and other events as necessary.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Personal Banker

HDFC, Scottish Branch
11.2012 - 03.2013
  • Conserve Executive’s time by reading, researching and routing correspondence,.
  • Drafting letters and documents, collecting and analyzing information, initiating Telecommunications.
  • Welcome guest and customers by greeting them, in person or on the Telephone, answering or directing inquiries.
  • Maintain customer confidence and protect operations by keeping information confidential.
  • Complete projects by assigning work to clerical staff, following upon results.
  • Prepare reports by collecting & analyzing information.
  • Secure information by completing data base backups.
  • Maintain office supplies inventory by checking stock to determine inventory level.
  • Anticipating needed suppliers, evaluating new office products.
  • Placing & expediting orders for suppliers, verifying receipt of suppliers.
  • Contribute to team effort by accomplishing related result as needed.

Education

MBA - Finance

Mumbai University
Mumbai
04.2010 - 04.2012

Commerce

Mumbai University- St. Andrews College of Arts &Co
Mumbai
06.2009 - 04.2010

High Secondary Certificate Education -

Maharashtra State Higher Secondary Education
Mumbai
06.2006 - 04.2007

St. Joseph Convent High School -SSC
Mumbai
07.2004 - 04.2005

Skills

Troubleshooting expertise

Service team support

Conflict resolution

CRM

Computer proficiency

Hobbies

Dancing, Painting, Reading

Certification

Instructional Designer from Middle Earth HR

Additional Information

Worked on Project :


E-learning Module - Email Management for Customer Service Support



Timeline

Instructional Designer from Middle Earth HR

08-2025

Assistant Manager- Grievance Redressal

Mahindra Holidays & Resort Pvt Limited
07.2019 - Current

Officiating Supervisor

Jet Airways Pvt Ltd
11.2013 - 04.2019

Personal Banker

HDFC, Scottish Branch
11.2012 - 03.2013

MBA - Finance

Mumbai University
04.2010 - 04.2012

Commerce

Mumbai University- St. Andrews College of Arts &Co
06.2009 - 04.2010

High Secondary Certificate Education -

Maharashtra State Higher Secondary Education
06.2006 - 04.2007

St. Joseph Convent High School -SSC
07.2004 - 04.2005
Ankita Jalindar GamareAssistant Manager- Grievance Redressal