Ankit Bharat Parmar

Resolved technical issues and facilitated the onboarding and implementation of products and services for new customers, ensuring that they maximize the benefits of our offerings.

• Analyzed issues to identify troubleshooting methods needed for quick remediation and assisted with customer requests to answered their questions and improve satisfaction.
• Managed customer relationships by delivering prompt responses to questions, and maintained customer satisfaction by addressing customer needs and resolving concerns.
• Served as the primary point of contact for support relating to owned solutions and products, as well as provided guidance on installing and integrating new software for remote clients.
• Resolved system and customer issues by troubleshooting and providing effective solutions.
• Provided training and product support for other members of the sales and customer service team.
• Provided product demonstrations for potential customers, assisted them in implementing and servicing products, and customized solutions to ensure they achieve optimal results.
• Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions by utilizing problem-solving skills to address customer issues quickly and efficiently. Also, I conducted customer training sessions on how to use products effectively.
• Followed up with customers after service completion to ensure their needs were met.
• Analyzed customer feedback to identify areas of improvement in the customer experience.
• Developed strong customer relationships to encourage repeat business.
• Collaborating with internal teams such as sales, engineering, and marketing, to develop customized solutions for customers' needs.

• I listened closely to the problems described to determine solutions, resolved customer service issues using company processes and policies, and provided updates to customers.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Worked closely with the sales team and the L1 technical team to ensure a smooth transition from the prospecting stage to post-sale engagement.
• Responded to customer requests for products, services, and company information, as well as implemented strategies designed to increase revenue through upselling techniques.

• Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
• Logged call information and solutions provided into the internal Citrix database.
• Resolved concerns with products or services to help with retention, and drive cross-sales.
• Assessed and offered solutions to improve procedures and customer experiences.
• Communicated with clients regarding account services, statements, and balances.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Recommended products to customers, thoroughly explaining the details.
• Clarified customer issues, and determined the root cause of problems to resolve product or service complaints.
• Offered advice and assistance to customers, paying attention to special needs, or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Increased cross-sales by 10% from 80 customer calls taken per day, without compromising on quality.