Ankit Bhoware
Pune
Summary
Dynamic Project Lead at Citco Shared Services with a proven track record in managing global transitions and enhancing stakeholder collaboration. Skilled in risk assessment and performance tracking, I successfully oversaw the transition of 600 headcount, ensuring on-time, budget-compliant results. Passionate about continuous improvement and operational excellence.
Overview
10
10
years of professional experience
Work History
Project Lead
Citco Shared Services (India LLP)
10.2023 - Current
- Spearheaded global projects including location strategy and employee onboarding initiatives.
- Successfully managed transitions of approximately 600 headcount within COE, achieving on-time, budget-compliant results for three consecutive years.
- Established strong stakeholder relationships across global regions to enhance collaboration on business objectives.
- Conducted comprehensive risk assessments and devised mitigation plans to ensure operational continuity.
- Oversaw portfolio and capacity management to maximize resource utilization and improve delivery efficiency.
- Generated interactive dashboards using Smartsheet for weekly, monthly, and quarterly performance reporting.
- Governed transition management activities within COE, ensuring compliance with standards and budget constraints.
- Collaborated with senior management to streamline processes, implement automation, and achieve operational excellence.
Sr. Project Co-ordinator
Citco Shared Services (India LLP)
08.2021 - 10.2023
- Initiated and governed projects, defining scope, tasks, timelines, tollgates, and client requirements.
- Conducted project kick-off calls with stakeholders to align on objectives and expectations.
- Maintained tollgate trackers and issue logs, ensuring transparency with stakeholders through timely updates.
- Managed project schedules and tracked progress against milestones, providing updates during weekly and bi-weekly calls.
- Prepared meeting agendas, documented discussions, and circulated recaps for migration and status calls.
- Supported project leads by identifying risks and issues, ensuring proactive resolution.
- Assisted in preparing and updating project reports, including client service and migration progress reports.
- Successfully managed projects across private equity loan operations and risk & transparency while collaborating closely with project leads.
Customer Relations Advisor (Project Analyst)
Tech Mahindra Business Services
10.2018 - 07.2021
- Managed production of deliverables while ensuring data integrity and project information security.
- Coordinated project schedules, resources, and equipment for seamless execution.
- Liaised with clients to define project requirements, scope, and objectives.
- Monitored progress to meet project deadlines and service level agreements.
- Executed assigned project tasks and aided in developing effective strategies.
- Shadowed project manager during new setups to learn work-hour planning and budget tracking.
- Contributed to key projects including e-services, social media, Trident War, and Genesys phases 1 and 2.
- Analyzed customer feedback to identify trends and recommend enhancements in service delivery.
Customer Service Advisor
Amazon Development Center
06.2016 - 10.2018
- Managed inbound calls and chat support for customers across India, UK, US, and Australia, ensuring high-quality service delivery.
- Consistently achieved daily and monthly performance targets
- Resolved customer queries and provided accurate account-related information with a focus on first-contact resolution.
- Handled customer complaints with professionalism and diplomacy, escalating complex issues to supervisors when necessary.
- Addressed unforeseen problems and implemented effective solutions to maintain customer satisfaction.
- Collaborated with telemarketing teams on targeted campaigns to engage potential and existing customers, contributing to business growth.
- Provided leadership support by managing a small team, offering guidance, and assisting with escalated customer queries.
- Trained and mentored new joiners on existing processes, helping them quickly adapt to workflows and achieve their learning curve effectively
Education
Bachelor of Commerce -
Indira Gandhi National Open University
Pune, India06.2021
Diploma - Mechanical Engineering
University of Pune
Nashik, India06.2014
Higher secondary education - Science
University of Pune
Nashik, India06.2012
Skills
- Project management and lifecycle oversight
- Risk assessment and analysis
- Stakeholder engagement and communication
- Performance tracking and monitoring
- Problem solving and continuous improvement
- Lean principles and methodologies
- Project documentation and reporting
Accomplishments
Awarded as Above and Beyond Individual at Citco in 2022, Awarded as Ace Employee of the Quarter at Citco in 2025.
Achievements
- Awarded as Star Performer at Tech Mahindra in 2019
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
Adventure ride, Cooking, Music
Timeline
Project Lead
Citco Shared Services (India LLP)
10.2023 - Current
Sr. Project Co-ordinator
Citco Shared Services (India LLP)
08.2021 - 10.2023
Customer Relations Advisor (Project Analyst)
Tech Mahindra Business Services
10.2018 - 07.2021
Customer Service Advisor
Amazon Development Center
06.2016 - 10.2018
Bachelor of Commerce -
Indira Gandhi National Open University
Diploma - Mechanical Engineering
University of Pune
Higher secondary education - Science
University of Pune