Ankit Goswami
Summary
Accomplished Atlassian Consultant with over 9 years of experience in optimising Jira, Confluence, and Bitbucket within the banking and financial services sector. Led agile product cycles, fostered DevOps collaboration, and enhanced tool adoption through focused training. Defined KPIs, managed releases, and aligned Atlassian tools with ITIL and CMMI frameworks, ensuring operational readiness and stakeholder engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Process Analyst
CRIF Solutions
02.2025 - Current
- Spearheaded performance frameworks aligned with ITIL and CMMI Level 3.
- Delivered KPI reports and collaborated with tech teams for optimization.
- Mentored junior analysts and supported business readiness for tech rollouts.
Lead Solutions
Aligned Automation
02.2024 - 03.2024
- Facilitated demos and workshops to communicate performance strategies.
- Supported cross-functional teams in managing releases and optimizing workflows.
Business Analyst – Atlassian Tools
CRIF Solutions
04.2019 - 12.2023
- Defined KPIs and usage metrics for Jira, Confluence, and Bitbucket in banking environments.
- Led Agile product development cycles and collaborated with DevOps teams for release planning.
- Conducted training and workshops to improve tool adoption and operational readiness.
- Contributed to resilient system design and failover strategies for financial platforms.
SQA
Silicus Technologies
12.2018 - 03.2019
- Defined and tracked KPIs for process performance.
- Delivered dashboards on efficiency and risk mitigation.
Quality Administrator
Fujitsu Consulting India
10.2015 - 12.2018
- Trained teams on compliance and governance best practices, fostering a culture of accountability and adherence.
- Conducted internal audits to identify compliance gaps and supported change initiatives for continuous improvement.
- Led CMMI implementation, enhancing process maturity through SCAMPI assessments.
Education
MBA - IT, Data Science
Symbiosis International University
05-2015
B-Tech - IT, Web Technologies
Panjab University
05-2012
Skills
- Agile delivery
- Process optimisation
- DevOps enablement
- KPI metrics
- Release planning
- UAT support
- Compliance analysis
- Continuous improvement
- Dashboard reporting
- Atlassian tools: Jira, Confluence, and Bitbucket
- Tool training
- AI tools
Certification
- ITIL 4 Foundation
- Certified Scrum Master (CSM)
Languages
English
Proficient
C2
Hindi
Proficient
C2
Hobbies and interests
- Coding
- Reading
- Writing
- Dancing
Timeline
Process Analyst
CRIF Solutions
02.2025 - Current
Lead Solutions
Aligned Automation
02.2024 - 03.2024
Business Analyst – Atlassian Tools
CRIF Solutions
04.2019 - 12.2023
SQA
Silicus Technologies
12.2018 - 03.2019
Quality Administrator
Fujitsu Consulting India
10.2015 - 12.2018
MBA - IT, Data Science
Symbiosis International University
B-Tech - IT, Web Technologies
Panjab University