Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Hobbies & Interests
Timeline
Generic

Ankith Duth

Bengaluru

Summary

Resourceful and technically driven Network Support Specialist with over 2.5 years of hands-on experience across enterprise networking, transport systems, and unified communications. Adept at tackling complex network challenges that span data, voice, and transport layers, with a proven record of resolving issues remotely and in coordination with field teams. Experienced in Cisco ecosystems (Meraki, Catalyst, ISR, CUBE), VeloCloud SD-WAN, transport devices (Cyan, Cisco ONS 15454, Ciena, Hatteras, ADTRAN), and advanced troubleshooting of voice systems including PRI, SIP trunking, and FoIP. Skilled in incident management, customer support, escalation handling, and process improvement, with the ability to translate technical issues into clear, actionable resolutions. Committed to continuous learning and excited to contribute to the future of enterprise networking as a Customer Support Engineer at Meter.

Overview

4
4
years of professional experience

Work History

Network Support Specialist

HGS
Bengaluru
11.2023 - 08.2025
  • Resolved complex network issues spanning Layer 1 (transport failures) through Layer 7 (application/voice issues).
  • Troubleshot WAN/LAN connectivity, wireless performance, and transport device issues, including Cyan, Cisco ONS 15454, Ciena, Hatteras, and ADTRAN systems.
  • Provided advanced voice support covering Cisco CUBE, PRI circuits, SIP trunking, and faxing services, ensuring minimal downtime for enterprise customers.
  • Specialized in Meraki and VeloCloud SD-WAN environments, configuring, monitoring, and optimizing networks remotely.
  • Utilized Salesforce and MRS for proactive monitoring, alarm management, and detailed ticket documentation.
  • Partnered with L2/L3 engineers and product teams to provide escalation support ,and suggest improvements to network designs.
  • Consistently exceeded performance targets by maintaining high first-call resolution rates and improving customer satisfaction scores (CSAT/NPS).

Customer Service Representative

Tata motors
Bengaluru
11.2021 - 08.2023
  • Delivered outstanding results in a competitive market, consistently meeting and exceeding sales quotas.
  • Managed full client lifecycle, from initial prospecting to post-sale support, building durable customer relationships.
  • Gained strong customer engagement, empathy, and negotiation skills, now leveraged in customer-facing technical support roles.
  • Developed a problem-solving mindset by balancing technical requirements with client expectations.

Education

Bachelor of Science - Electronics & Communication

AIT
Chikmagaluru
01-2021

Skills

  • Networking & Infrastructure: Cisco ISR, Catalyst, Meraki, Nexus Fortinet Cradlepoint
  • Transport Systems: Cyan, Cisco ONS 15454, Ciena, Hatteras, ADTRAN
  • Wireless & Access: Cisco, Meraki, Fortinet APs – configuration, troubleshooting, monitoring
  • SD-WAN Solutions: VeloCloud (VMware), Cisco Meraki, Fortinet SD-WAN
  • Voice & UC Technologies: Cisco CUBE, PRI, SIP trunking, Fax over IP (FoIP), PSTN integration
  • Protocols & Networking Services: TCP/IP, VLANs, MPLS, OSPF, BGP, QoS, DNS, DHCP, SIP, RTP
  • Tools & Platforms: Salesforce, ServiceNow, MRS, Network Alarm Monitoring & Ticketing Systems
  • Professional Strengths: Complex Troubleshooting (Layers 1–7) Incident Management Customer Relationship Management Cross-Team Collaboration Process Optimization Clear Communication across Diverse Accents
  • Voice support
  • Alarm management
  • Network troubleshooting

Languages

kannada
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2

Accomplishments

  • Led troubleshooting for multi-site enterprise SD-WAN rollouts, resolving configuration mismatches and connectivity issues across diverse geographies.
  • Successfully integrated voice and data services (Cisco CUBE + PRI) for enterprise clients, reducing downtime and improving reliability.
  • Proactively identified recurrent network incidents and proposed process improvements that reduced mean time to resolution (MTTR).
  • Recognized for top performance at HGS, including efficiency in resolving escalations and strong customer trust.

Hobbies & Interests

  • Passionate about music and electronic sound design
  • DIY enthusiast: frequently builds and tests electronic/networking projects
  • Curious explorer of modern networking tools, protocols, and next-gen infrastructure

Timeline

Network Support Specialist

HGS
11.2023 - 08.2025

Customer Service Representative

Tata motors
11.2021 - 08.2023

Bachelor of Science - Electronics & Communication

AIT

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Ankith Duth