Ankith Jeenkeri Umesh
Bengaluru
Summary
Self-motivated Analyst offering 2.5 - 3 years of experience across various industries. Methodical with significant experience in data analysis. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities.
Overview
3
3
years of professional experience
Work History
Customer & Partner Experience Analyst
Microsoft
Bengaluru
08.2023 - Current
- Utilized Power BI, Excel, and SQL to analyze and translate data into actionable insights.
- Developed Power BI dashboards to visualize key metrics, aiding in demonstrating the usage of different products.
- Automated data processes, cutting manual workload by 30%, essential for troubleshooting the reporting environment.
- Worked cross-functionally to drive process improvement, optimizing internal operations.
Customer Success Analyst
Nuance Communications
Bengaluru
11.2022 - 07.2023
- Building dashboards, reports, QBR presentations, and strategies that optimize statistical efficiency and quality.
- Assessed client data from reports to better understand possible renewal risks.
- Identified potential upsell opportunities through analysis of existing customers' usage patterns.
- Developed customer success strategies to increase user engagement and retention rates.
- Analyzed customer data to identify areas of improvement in the customer experience.
Junior Business Analyst
Uptrax Software Solutions
Hyderabad
01.2021 - 07.2022
- Gathered, documented and interpreted user stories from stakeholders.
- Monitored performance metrics and identified areas for improvement.
- Researched industry trends related to IT services and products used by client organizations.
- Analyzed business requirements and identified potential solutions to operational issues.
Education
International Business and Engineering -
SRH Hochschule Heidelberg
Heidelberg, Germany10.2020
Mechanical Engineering -
Visvesvaraya Technological University
Bengaluru, India06.2017
Skills
- Power BI
- Excel
- Salesforce
- Tableau
- Qualitative Analysis
- Quantitative Analysis
- Data Visualization
- PowerPoint
- Reporting
- Market Research
- Problem Solving
- Trend Analysis
- SQL and Databases
- Analytical Thinking
Languages
- English, Fluent
- German, Beginner
Languages
English
First Language
German
Beginner
A1
Timeline
Customer & Partner Experience Analyst
Microsoft
08.2023 - Current
Customer Success Analyst
Nuance Communications
11.2022 - 07.2023
Junior Business Analyst
Uptrax Software Solutions
01.2021 - 07.2022
International Business and Engineering -
SRH Hochschule Heidelberg
Mechanical Engineering -
Visvesvaraya Technological University
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