Ankith Sharma
Operations Manager
Bengaluru,
Summary
Customer obsessed Operations Manager with in-depth experience of working in Start-ups. Skilled in Microsoft Word, Sales and Business Development. Excellent background in problem-solving and Service /support. I remove bottlenecks and get the job done.
Overview
4
4
years of professional experience
Work History
Assistant Manager - Vendor Management
PluckWalk Technologies Pvt. Ltd. (Brick&Bolt)
Hyderabad
04.2022 - Current
- Carrying out market research and surveys about prevailing construction rates for expansion to Tier I & II cities.
- Coldcalling prospective contractors, setting up meetings, Process & Policies pitch, Qualification, Verification, Onboarding
- Maintaining relationship with the existing pool of contractors and conducting their audits.
- Worked in sync with cross-functional teams and External vendors for Service Delivery to customers.
- Provided feedback & first-hand experience to Product Managers in order to enhance contractor apps as well as internal dashboards.
- Designing and Execution of new strategies & initiatives to onboard contractors /vendors that match the scale and vision of the company.
Revenue /Customer Success Manager
PluckWalk Technologies Pvt. Ltd. (Brick&Bolt)
Bengaluru
10.2021 - 03.2022
- SPOC for 18 - 25 customers at any given day, responsible for service delivery of various construction related activities.
- Suggested Specifications /customizations to clients existing needs, made BoQs, Quotations, Work orders for consultants.
- Worked in tandem with internal teams for Invoicing, Architectural Designs, Elevations, Project starts and with external vendors for Surveys, Soil tests, Structural Drawings, Govt. approvals, etc.
- Achieved monthly & quarterly targets of Revenue collection and Project handovers.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Lead - Customer Experience & Sales
PluckWalk Technologies Pvt. Ltd. (Brick&Bolt)
Bengaluru
03.2020 - 09.2021
- Responsible for Pre-sales & Post-sales customer life cycle. MoM GMV targets of Outside Sales and SPOC for revenue realization.
- Assisted Marketing with strategies for digital media in regional languages to build engagement with target audience.
- Coldcalling to setup new meetings for Outside Sales. Routine feedback after every interaction to setup the next task.
- Solved queries, settled issues arising during a conversion.
- Competitive research in order to prepare datasets to highlight our strengths and their weaknesses.
- Contributed in increasing the GMV from 13Cr/month to 39 Cr/month GMV.
- Maintaining & reporting of MIS daily/weekly/monthly.
- Involved actively in forming Business Strategies, Discount Offers, Customer Satisfaction, Driving Business & Expansion to Mysuru.
Customer Support Associate
Hiveloop Technologies Pvt. Ltd. (Udaan)
Bengaluru
06.2019 - 12.2019
- Worked closely with Process Excellence in order to define SOPs by highlighting real-time issues faced by sellers.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
Customer Delight Executive
Bundl Technologies Pvt. Ltd. (Swiggy)
Bengaluru
01.2018 - 01.2019
- Resolved customer service issues using company processes and policies & provided updates to customers with utmost sensitivity.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Mentored new telephone agents on service techniques and provided feedback through call audits
Education
B.Sc - Electronics, Mathematics & Computer Science
The Oxford College of Science
Bengaluru 07.2015 - 05.2018
Pre-University College - Science
SSMRV PU College
Bengaluru 07.2012 - 05.2015
Skills
Operations Management Relationship Building Cross-functional Communications Post-sales Processes Interpersonal Skills Googling
undefinedTimeline
Assistant Manager - Vendor Management
PluckWalk Technologies Pvt. Ltd. (Brick&Bolt)
04.2022 - Current
Revenue /Customer Success Manager
PluckWalk Technologies Pvt. Ltd. (Brick&Bolt)
10.2021 - 03.2022
Lead - Customer Experience & Sales
PluckWalk Technologies Pvt. Ltd. (Brick&Bolt)
03.2020 - 09.2021
Customer Support Associate
Hiveloop Technologies Pvt. Ltd. (Udaan)
06.2019 - 12.2019
Customer Delight Executive
Bundl Technologies Pvt. Ltd. (Swiggy)
01.2018 - 01.2019
B.Sc - Electronics, Mathematics & Computer Science
The Oxford College of Science
07.2015 - 05.2018
Pre-University College - Science
SSMRV PU College
07.2012 - 05.2015
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