Ankitha Shetty
Bengaluru
Summary
Accomplished Senior Software Engineer at Dell Technologies, adept in Microservices Architecture and fostering team productivity. Excelled in leading Agile teams to a 20% sprint velocity increase, demonstrating a problem-solving mindset. Renowned for enhancing software performance and mentoring junior engineers, ensuring stakeholder satisfaction and project alignment with business goals.
Motivated Senior Software Engineer highly effective at developing new programs and fixing problems with existing systems. Proficient in [Language] and Agile/Scrum methodology.
Adaptable Senior Software Engineer talented at providing customized and optimized solutions for all needs. Thrives within tight deadlines by applying agile development strategies. Comfortable overseeing large-scale development teams or independently coding complex projects.
Overview
10
10
years of professional experience
Work History
Senior Software Engineer
Dell Technologies
Bengaluru
01.2017 - Current
- Managed multiple feature releases simultaneously for different products while maintaining strict deadlines and high-quality standards.
- As part of Feature testing , major tasks involved creation of test plan and testing through multiple release cycles like FC , Regression , ZBB and RC.
- Day to day activities involved managing the Daily workflow jobs in Jenkins , doing the Needs analysis for the failures and fixing the issues observed there in the product environment/ Jenkins / automation code.
- Tagging the Daily workflow automation job results to the Milestones directly in Qtest / Testrail using Jenkins Integration.
- Optimized test code performance for improved user experience and system efficiency.
- Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
- Worked with project managers, product managers , developers, quality assurance and customer escalation teams to resolve technical issues.
- Conducted thorough testing to identify and resolve bugs ensuring optimal software performance. Apart from qualifying major releases , assisted in qualifying patch releases for the customers. Worked with major customers like JPMC , Swisscom , Goldman Sachs , Passport Seva etc.
- Was involved in reviewing Documentation for the product documents and guides and worked with Documentation team and provided the QE sign off.
- Streamlined Daily workflows, increasing team efficiency and reducing time spent on repetitive tasks.
- Mentored junior engineers, fostering professional growth and enhancing team productivity.
- Practiced and encouraged respectful and transparent communication in interactions.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Updated old automation code bases to modern development standards, improving functionality.
- I have conducted multiple Knowledge Transfer sessions for QE, Development, and Escalation Engineering teams, which has significantly enhanced the team's capabilities.
- Facilitated daily stand-ups, sprint planning, reviews, and retrospectives for multiple Agile teams.
- Guided teams in the adoption of Agile best practices, leading to a 20% increase in sprint velocity.
- Implemented metrics and KPIs to track progress , generating dashboards for the defects and monitoring progress via Jira dashboards , identify bottlenecks, and drive continuous improvement.
- Performed sprint planning for a team of 18 members and ensured the team was unblocked and could make progress in acheving the tasks assigned to the sprint.
- Worked closely with Product Owners to prioritize backlogs and ensure alignment with business goals.
- Worked closely with every Engineer in the team to understand if any Impediments and ensured it was addressed immediately.
- Based on the Retrospective feedbacks , ensured Kaizen was created every sprint and team worked towards addressing the same.
- Managed stakeholder expectations and communication, ensuring clarity on project scope and delivery timelines.
- Collaborated with multiple stakeholders in order to help unblock the team and progress with the deliverables. Which included Developers , Program Managers , Escalation engineers , Testing Engineers etc.
- One of the challenges as the Scrum Master was to manage parallel releases at a time and ensure customer escalations and feature work had to go on parallelly since the priorities kept changing in between sprints.
Technical Support Engineer
EMC2
Bengaluru
08.2014 - 12.2016
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
Education
Mtech - Software Engineering
BITS Pilani
10.2017
BCA - Computer Applications
St. Agnes College
Mangalore, India03.2014
Pre University - PCMB
St. Aloysius Pre University College
Mangalore, India03.2011
High School Diploma -
St.Anns Girls High School
Mangalore 03.2009
Skills
- Programming Languages
- Microservices Architecture
- Build releases
- New employee mentoring
- Problem-solving mindset
- Testing and debugging
- Technical Analysis
- Project Planning
- Quality Assurance
- Troubleshooting
- Virtualization Technologies
- Technical support escalations
- Agile Methodologies
- Javascript
- Git proficiency
- SQL
- JIRA
- MS SQL Server 2000
- API design
- Technical Documentation
- Database Management
- Project Leadership
Timeline
Senior Software Engineer
Dell Technologies
01.2017 - Current
Technical Support Engineer
EMC2
08.2014 - 12.2016
Mtech - Software Engineering
BITS Pilani
BCA - Computer Applications
St. Agnes College
Pre University - PCMB
St. Aloysius Pre University College
High School Diploma -
St.Anns Girls High School