ANKITHA KHICHI
Customer Service Associate
Chennai
Summary
Dynamic and detail-oriented financial analyst with 8+ years of experience in financial operations, customer service, and the Order-to-Cash (O2C) lifecycle. Proven ability to optimize cash flow, resolve complex billing disputes, and enhance customer satisfaction. Proficient in SAP, Oracle, and data-driven reporting to drive operational excellence and profitability.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Analyst
HCL Technologies
08.2021 - 07.2023
- Developed financial models and forecasting tools, boosting profitability by 10%.
- Conducted end-to-end O2C operations: billing, contract setup, dispute resolution.
- Reduced operational costs by 15% through in-depth financial analysis.
- Delivered accurate AR billing and resolved complex customer queries.
- Collaborated with stakeholders to ensure financial compliance and reporting accuracy.
Senior Associate
Maersk Global Services
12.2014 - 12.2019
- Maintained 100% data accuracy; achieved SLA compliance in global processes.
- Managed contract corrections, rate pre-audits, and QTC/MARS billing systems.
- Improved invoice accuracy through system enhancements (AFLS).
- Acted as dispute resolution expert, minimizing credit memos and processing errors.
Process Advisor
Manpower Group Services
04.2013 - 04.2014
- Handled dispute resolution requests across email/CRM channels.
- Ensured SLA-bound communication and follow-up with customers and regional teams.
- Maintained documentation and KPI alignment for high-quality service delivery.
Education
MBA - Human Resources
University of Madras
Chennai, Tamil Nadu01.2012
Bachelor of Commerce - undefined
S.S. Jain College for Women
Chennai01.2010
Skills
Financial Analysis & Forecasting
AWARDS & ACHIEVEMENTS
Star Performer Award, Quarterly, Monthly & Yearly Awards for Excellence, Consistently exceeded KPIs and customer satisfaction benchmarks
Companies I worked with
- HCL Foundation
- Maersk
- ManpowerGroup
- TTK Healthcare
Timeline
Analyst
HCL Technologies
08.2021 - 07.2023
Senior Associate
Maersk Global Services
12.2014 - 12.2019
Process Advisor
Manpower Group Services
04.2013 - 04.2014
Bachelor of Commerce - undefined
S.S. Jain College for Women
MBA - Human Resources
University of Madras