ANKIT KUMAR
HOUSE NO. 64 GALI NO. 1 HARI NAGAR GHOOKNA, GHAZIABAD
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
6
6
years of professional experience
Work History
Assistant Manager
BPE INNOVATIONS PVT. LTD.
Ghaziabad
04.2022 - Current
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Oversaw warranty counseling process to manage expense controls.
- Identified opportunities for upselling additional products or services based on customer needs.
- Mentored junior team members and managed employee relationships.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Supported sales team members to drive growth and development.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Administrative Executive
BPE INNOVATIONS PVT. LTD.
Ghaziabad
04.2019 - 03.2022
- Scheduled, assigned, and monitored the work of dispatchers.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Prepared daily work and run schedules.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Quickly responded to customer inquiries to improve business relationships.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Assessed customer feedback regarding order fulfillment services and identified areas for improvement.
Education
B.Com -
Maharaja Agrasen College
Pauri Garhwal, Uttarakhand05-2023
12th -
GOVT. INTER COLLEGE
Nandgram, Ghaziabad06-2016
10th -
GOVT. INTER COLLEGE
Nandgram, Ghaziabad06-2014
Skills
- Scheduling and planning
- Time management
- Team leadership
- Staff training and development
- Workplace safety compliance
- Performance reviewing
- Reporting and documenting
- Customer service and satisfaction
- Customer relationship management (CRM)
- Performance reporting
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Assistant Manager
BPE INNOVATIONS PVT. LTD.
04.2022 - Current
Administrative Executive
BPE INNOVATIONS PVT. LTD.
04.2019 - 03.2022
B.Com -
Maharaja Agrasen College
12th -
GOVT. INTER COLLEGE
10th -
GOVT. INTER COLLEGE
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