ANKIT KUMAR ROY
NEW DELHI
Summary
Dynamic and results-oriented professional with extensive experience in customer engagement and sales optimization, notably at SARSO. Excelled in leveraging CRM software and empathy to enhance customer satisfaction and drive sales. Proven track record in improving service delivery by implementing feedback-driven enhancements, achieving notable customer satisfaction levels. Skilled in multitasking and problem-solving, adept at understanding customer needs and boosting brand loyalty.
Overview
4
4
years of professional experience
Work History
Chat Support Representative
YES
NEW DELHI
01.2023 - 12.2023
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Identified potential opportunities to improve customer experience by suggesting additional products or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided feedback on current processes and procedures based on customer interactions.
- Assisted customers in navigating website and troubleshooting issues with products or services.
- Maintained up-to-date knowledge of company's products, services, and policies.
Product Seller
SARSO
NEW DELHI
01.2021 - 07.2021
- Set up meetings with potential clients and listened to their wishes and concerns.
- Monitored customer feedback through surveys, focus groups, online forums.
- Recruited, hired and trained new hires to optimize profitability.
- Analyzed market trends to identify potential opportunities for new products.
- Identified areas for improvement in existing products or processes.
- Operated register, handled cash and processed credit card transactions.
- Managed customer service inquiries related to product issues or complaints.
Network Marketer
VESTEGE
NEW DELHI
01.2020 - 12.2020
- Organized promotional events to drive brand awareness and boost sales volume.
- Monitored online reviews from customers in order to address any issues or complaints promptly.
- Managed a team of remote employees responsible for troubleshooting complex network problems.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Education
Master of Science - Geography
JAMAI MILIA ISLAMIA
NEW DELHI 06-2023
Bachelor of Arts - Geography
UNIVERSITY OF DELHI
NEW DELHI 07-2022
High School Diploma -
KENDRIYA VIDYALAYA AIR FORCE STATION BAMRAULI ALLD
UTTAR PRADESH05-2019
Skills
- Language fluency
- Empathy display
- CRM software
- Social media monitoring
- Up-selling techniques
- Performance tracking
- Communication skills
- Multitasking and prioritization
- Calm under pressure
- Multitasking
- Time management
- Adaptability and flexibility
- Problem-solving
- Following scripts
- Adaptability
- Customer service
- Understanding customer needs
Affiliations
- I WAS THE NCC CADET IN COLLEGE AND LEARN LOTS OF SURVIVAL SKILLS
- I LEARN PHYSICAL EXERSICE WHICH IS DIFFERENT FROM DOING GYM
- I WAS THE DANCE SOCIETY MEMBER OF MY COLLEGE AND LOVE TO DO HIP HOP DANCE AND FOOTWORK
- I WAS PARTICIPATED IN PLEADGE OF OUR SCHOOL GIVING IN SANSKRIT LANGUAGE
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- I WAS AWARDED FOR THE BLOOD DONATION BY MY COLLEGE
- I WAS THE MEMBER OF BLOOD CAMMANDO WHO ARE STILL SERVE AS BLOOD CAMMANDO
- I CONDUCT THE QUIZ COMPITATION IN THE COLLEGE FOR SELECTION OF MEMBER OF BHOGOLIKA SOCIETY
Timeline
Chat Support Representative
YES
01.2023 - 12.2023
Product Seller
SARSO
01.2021 - 07.2021
Network Marketer
VESTEGE
01.2020 - 12.2020
Master of Science - Geography
JAMAI MILIA ISLAMIA
Bachelor of Arts - Geography
UNIVERSITY OF DELHI
High School Diploma -
KENDRIYA VIDYALAYA AIR FORCE STATION BAMRAULI ALLD
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