Ankit Kumar Shukla
Noida
Summary
Inside Sales Manager with a strong history at BabyMD, specializing in customer relationship management and strategic sales initiatives. Drove substantial sales growth through targeted coaching and CRM proficiency, enabling teams to exceed performance targets consistently. Acknowledged for improving employee productivity and spearheading market expansion efforts.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Inside Sales Manager
BabyMD
Bangalore
05.2024 - 08.2025
- Led inside sales team in surpassing sales targets while increasing customer engagement.
- Designed and implemented training programs for new sales representatives, enhancing product knowledge.
- Streamlined sales processes by implementing CRM tools for tracking customer interactions.
- Regularly conducted performance reviews to support team member development.
- Collaborated with executive leadership in weekly strategy sessions to explore growth opportunities.
- Ensured accuracy of all customer interaction records through effective use of CRM software.
Sales & Service Manager
Calyx Interio
05.2022 - 04.2024
- Developed training programs to enhance employee skills and knowledge.
- Streamlined internal processes, boosting team performance and productivity.
- Established communication channels between sales and service departments for seamless coordination.
- Took ownership of customer issues, ensuring timely resolution.
- Supervised employees, assessed performances, and identified training needs.
- Trained associates on performance-oriented strategies and customer service techniques.
- Achieved sales goals and service targets by cultivating new customer relationships.
- Managed daily operations of sales and service teams to drive efficiency.
Sales Manager
Whitehat Education Technology Private limited
06.2020 - 04.2022
- Closed sales by intensely following up with prospects throughout the sales cycle.
- Communicated with leads via email, WhatsApp, SMS, and calls to prime them effectively.
- Consistently achieved weekly targets in a high-pressure and competitive environment.
- Managed sales associates for client acquisition and customer service excellence.
- Educated customers on processes to drive sales growth and product awareness.
- Monitored team performance and provided training to meet sales targets.
- Forecasted product sales and met quarterly and annual objectives.
- Resolved complex customer complaints professionally, ensuring satisfactory solutions.
Team Lead - Inside Sales
Lybrate India Private Limited
03.2019 - 02.2020
- Established clear goals for sales specialists, supervising team performance and tracking achievements.
- Implemented sales administration improvements, ensuring compliance with established procedures across departments.
- Collaborated closely with various departments to strengthen brand presence and increase revenue generation.
- Provided performance oversight while delivering feedback and creating development action plans.
- Achieved significant business growth through acquisition of new and repeat customers.
- Managed operations effectively, verifying exceptional service delivery to customers.
- Monitored team efficiency, offering suggestions for improvement and tailored training programs.
- Directed a team of 52 professionals to achieve outstanding service results.
Assistant Manager - Sales & Service
IndiaMart Intermesh Ltd
09.2014 - 07.2018
- Achieved monthly, quarterly, and annual financial objectives by maintaining client accounts.
- Boosted monthly revenue growth to Rs.50 Lacs through effective funneling and prospecting.
- Strengthened supplier relationships to maximize sales opportunities and enhance customer renewals.
- Provided training and oversight to Executives and Senior Executives in tele sales.
- Established weekly performance indicators to drive team goal attainment.
- Compiled comprehensive MIS reports for strategic analysis.
- Resolved escalated order issues with efficiency and effectiveness.
- Led weekly staff meetings to review targets, performance improvements, and customer feedback.
Business Development Manager
Dhiman Interiors & Designer Pvt Ltd
06.2013 - 08.2014
- Participated in client meetings and conducted product presentations.
- Engaged in strategic sessions to identify high-value business opportunities.
- Developed and sustained metrics reports on business development activities.
- Created strategic solutions to strengthen client engagement based on feedback gathered during visits.
- Oversaw maintenance of client notes on internal CRM system to facilitate future strategies and key results.
- Attended conferences and trade association meetings to represent company, build industry networks and promote new product lines.
- Researched prospective clients to develop and execute cold call lists.
Education
MBA - Marketing and International Business
Amity University
Noida, UP2013
Bachelor of Arts -
Awadh University
01-2011
Skills
- MS Office proficiency
- Resource allocation
- Strategic guidance
- Coaching
- Market expansion
- Customer relationship management
- Telemarketing skills
- Effective communication
- Sales analysis
- CRM expertise
- Client acquisition
Certification
- Diploma course in Business Communication from Amity University.
- Diploma course in Behavioral Science from Amity University.
- Certification in digital marketing from Google.
- Certification in ICP-ATF.
Languages
Hindi
Native
Native
English
Advanced (C1)
C1
Timeline
Inside Sales Manager
BabyMD
05.2024 - 08.2025
Sales & Service Manager
Calyx Interio
05.2022 - 04.2024
Sales Manager
Whitehat Education Technology Private limited
06.2020 - 04.2022
Team Lead - Inside Sales
Lybrate India Private Limited
03.2019 - 02.2020
Assistant Manager - Sales & Service
IndiaMart Intermesh Ltd
09.2014 - 07.2018
Business Development Manager
Dhiman Interiors & Designer Pvt Ltd
06.2013 - 08.2014
MBA - Marketing and International Business
Amity University
Bachelor of Arts -
Awadh University