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Ankit kumar Singh
Senior IT Analyst
Kolkata,WB
Summary
Rational IT Analyst with 6.5 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Senior IT Analyst
Tata Consultancy Services
04.2024 - Current
- Enhanced system efficiency by streamlining IT processes and implementing automation tools.
- Collaborated with upper management to drive strategy and implement new processes.
- Reduced downtime for critical systems through proactive maintenance and monitoring.
IT Analyst
Tata Consultancy Services
03.2022 - 03.2024
- Enhanced work experience in CITI bank project as L2 Technical Analyst at client site in Mexico for North America region.
- Support 1600+ microservice in Pivotal cloud portal along with openshift console.
- Technical support for CITI frontend MBOL and CBOL application.
- Worked in Data analytic project and handling customer repository system and Real-time application.
- Managed Splunk environment, Including monitoring and alerting on system performance and availability.
- Developed custom Splunk dashboard, reports and alerts to meet specific needs of each organization.
- Troubleshot issues with application logs within infrastructure that may impact business operation and escalate issues to appropriate team when necessary.
- Monitor Splunk internal logs to identify and resolve exiting or potential issues.
- Work on App Dynamic tool for debugging application and microservice memory at instance level.
System Engineer
Tata Consultancy Services
02.2017 - 03.2022
- Worked in CITI BANK L1 support, Its Banking Project where we have to manage the front end applications of CITIBANK ONLINE NORTH AMERICA US REGION (CBOL) and mobile application (MBOL)
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Spearheaded compliance efforts and developed best practices to drive continual process improvements.
- Managed key information technology and compliance programs for proactive risk management.
- Resolve 50 users INCs per day.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Education
Master of Science - Computer Engineering
Sastra University
Chennai, Tamil Nadu 04.2019 - 2022.06
Bachelor of Science - Computer Engineering
Ranchi University
Jharkhand, India 04.2013 - 2016.05
Skills
Splunk, Pivotal Cloud Foundary
undefinedSoftware
RealTime Monitoring :- App Dynamic, BSM, WILY
Kafka Control center
Log analysis:- Splunk
Repository :- Bitbucket
Documentation :- Confluence
Timeline
Senior IT Analyst
Tata Consultancy Services
04.2024 - Current
IT Analyst
Tata Consultancy Services
03.2022 - 03.2024
Master of Science - Computer Engineering
Sastra University
04.2019 - 2022.06
System Engineer
Tata Consultancy Services
02.2017 - 03.2022
Bachelor of Science - Computer Engineering
Ranchi University
04.2013 - 2016.05
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