Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Ankit Kumar

Ankit Kumar

Pune

Summary

Product Deliver Manager with 13 years of experience. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Product Delivery Manager

JPMorgan Chase & Co.
08.2022 - Current
  • Facilitated daily stand-up meetings to discuss progress, impediments and plan for the day's tasks.
  • Monitored sprint performance metrics including velocity, defect rates, cycle times, to identify trends and opportunities for optimization.
  • Mentored junior team members on Agile Scrum concepts, practices and values.
  • Identified potential project risks and helped developed mitigation plans to resolve potential issues.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with product team to discuss progress and identify areas of improvement.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely (DoR & DoD).
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Senior Scrum Master

Fiserv
Pune
01.2021 - 08.2022
  • Coached and mentored team members in Agile and Scrum concepts, values, principles, and practices.
  • Tracked and reported on project progress using burn down charts, velocity tracking and other metrics.
  • Assisted with developing and maintaining a product backlog according to business priorities.
  • Facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, demos and other Scrum-related meetings.

Sr. Technical Lead - Scrum Master

HCL Technology
Pune
06.2014 - 04.2020
  • Effective facilitate of all Scrum ceremonies (Sprint Planning, Daily Stand-Up, Backlog grooming, Sprint Review/Demo, Retrospective meeting) in Time box
  • Mentoring and coaching the team in self-organization, self-direction
  • Keep the team on schedule by removing daily impediments/bottlenecks
  • Work with PO and team to keep a healthy backlog that represents customer value
  • Conducting backlog refinement meeting
  • Understanding of velocity, user stories, defect cycle and backlog tracking
  • Experience in writing JIRA stories, defect

Sr. Test Engineer - Scrum Master

TietoEVRY
06.2014 - 03.2020
  • Facilitate Scrum ceremonies
  • Coach the team
  • Work along with PO and techlead
  • Facilitates discussion, decision making, and conflict resolution

QA

Fast Track Software Services Pvt. Ltd.
02.2013 - 05.2014
  • Conducted Functional testing to Check application's functionality
  • Work with developers explaining the issues
  • Performed compatibility testing on different Browser and different OS.

Sr. Process Executive

TietoEVRYInfosys
07.2012 - 01.2013
  • Creating test cases and Executing test cases in HP ALM
  • Reviewing team members test cases
  • Attending daily status call with Clients

Software Test Engineer

Seed InfoTech
09.2011 - 07.2012
  • Understanding the requirement engineering
  • Creating and Execution test cases in HP QC (now, it's HP ALM)

Test Engineer

Global Step Service Pvt. Ltd.
07.2010 - 12.2010
  • Executing the already written test case

Education

First class - Computer Engineering

MIT AOE
Pune
12-2010

Skills


  • Strategic Planning
  • Project Management
  • Verbal and Written Communication
  • Cross-Functional Teamwork
  • Team Leadership
  • Cross-Functional Team Management
  • Product Management
  • Risk Management
  • Project Planning
  • Resource Allocation
  • Technical Support
  • Project Tracking
  • Agile Methodology
  • Conflict Management
  • Quality Assurance and Control
  • Stakeholder Management
  • Sprint Planning
  • Requirements Gathering
  • Effective Customer Communication
  • Risk Identification
  • Backlog Management
  • Meeting Facilitation
  • Agile Best Practices
  • End to End Feature Delivery
  • Teamwork and Collaboration
  • Product Roadmaps
  • Jira,
  • Product Vision and Strategy
  • Progress Monitoring

Languages

Hindi
First Language
English
Proficient (C2)
C2

Certification

  • Certified Scrum Master (CSM), 928524
  • ITIL foundation level, GR750303325AK
  • ICP-ACC , Agile coaching
  • AWS Cloud Practitioner

Timeline

Product Delivery Manager

JPMorgan Chase & Co.
08.2022 - Current

Senior Scrum Master

Fiserv
01.2021 - 08.2022

Sr. Technical Lead - Scrum Master

HCL Technology
06.2014 - 04.2020

Sr. Test Engineer - Scrum Master

TietoEVRY
06.2014 - 03.2020

QA

Fast Track Software Services Pvt. Ltd.
02.2013 - 05.2014

Sr. Process Executive

TietoEVRYInfosys
07.2012 - 01.2013

Software Test Engineer

Seed InfoTech
09.2011 - 07.2012

Test Engineer

Global Step Service Pvt. Ltd.
07.2010 - 12.2010

First class - Computer Engineering

MIT AOE

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Ankit Kumar