ANKIT R. JAIN

Responsible for growth & operations of Airport Express Service, managing an 35 member team

• Handled 2 business verticals; Daily city route service & Airport Express service
• Played key role in daily operations, including staff supervision, scheduling, and performance management, resulting in consistently high levels of customer satisfaction
• Implemented strategic initiatives to optimize workflow efficiency, reduce costs, and maximize profitability
• Survey & audit to explore new routes having heavy occupancy of people travelling on daily basis
• Provided training and development to team members, fostering culture of continuous improvement and ensuring alignment with company standards
• In just 5 months Airport Express service saw rise in occupancy by 55-60%
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness of services and revenue of business
• Coached & mentored team leaders to enhance professional development and accountability in workplace
• Streamlined operations for increased efficiency, implementing new processes and procedures.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained clean, safe, and organized service environment to enhance customer experience.

• Led a team of 18-20 retail associates & retail managers across the Maharashtra state
• Achieved 200% growth in retail procurement in 12 months by strategizing & implementing business plan to attain goals
• Doubled car purchase volume which resulted in 100% growth in bought margin (8k/car to 16k/car)
• Coached & mentored 4-5 retail managers in their daily activity to ensure zone performance & generate healthy business margins
• Increased the focus on operational management & minimized channel partner/customer escalations
• Responsible for monitoring and executing input matrix to drive business across zone
• Strategize & promote new ideas to enhance productivity & business margins

• Led 8-10 members of Follow up team department across Maharashtra state
• Achieved 100% growth in Follow up team procurement numbers in just 6 months in mumbai region
• Awarded as Best RM of Follow up team Pan India consecutive for 2 months
• Trained new associates to develop productive team with excellent product knowledge & make business margins
• Motivated employees to success and pointed out areas of improvement, which bolstered efficiency & increased procurement
• Recognize high performance and reward accomplishments
• Closely monitored team performance, identifying improvements and managing change
• Focuses on new insights about customers, dealers, other internal processes to improve business metrics such as conversion, quality work & generating revenue for business

• Led the development of sales & lead generation numbers across Australia with a 12 member team
• Increased sales numbers by 300% in span of just 9 months
• Monitored operations to ensure employees followed relevant procedures and worked towards defined KPI targets.
• Integrated process improvements to optimize overall workflow and efficiency.
• Assisted management with hiring process and new associates training
• Generates and shares comprehensive and detailed reports about team performance, mission related objectives, and deadlines
• Provides quality client service, including interacting with them, answering their enquiries, effectively handling their complaints and sending them daily reports.
• Reduced employee turnover rates with targeted retention initiatives, including competitive compensation packages and career advancement opportunities