Collecting Rare Currency
Ankit Sharma
Identity & Access Management Analyst
NEW DELHI
Summary
To secure a challenging Identity and Access Management (IAM) position in a reputable organization, utilizing my skills and experience to contribute towards the growth and success of the organization.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Access Management Analyst
Macquarie Group
NEW DELHI
09.2021 - Current
- Designed and implemented a comprehensive IAM program that reduced security risks and enhanced compliance with regulatory requirements
- Creating Shared mailbox, Meeting rooms, Distribution Lists using Microsoft console
- Shared folder and Virtual Machine management, Creation of shared folder along with restriction of shared folders
- Managed identity and access controls for over 5000 users, ensuring secure and efficient access to critical systems and applications
- Conducted risk assessments and vulnerability scans to identify security gaps and recommend remediation strategies
- Led the implementation of a Privileged Access Management (PAM) solution, reducing the risk of insider threats and unauthorized access
- Collaborated with stakeholders across different levels of the organization to develop policies, procedures, and standards for IAM
- Developed and delivered training programs for end-users and IT staff on IAM policies, procedures, and best practice.
- Creation of Users & Groups, Assigning roles, Managing overall access using Sailpoint and Active Directory
Senior Fraud Analyst
American Express
06.2019 - 09.2020
- Provided best resolution on the orders placed by customers from Best Buy
- Demonstrated exceptional skills in professionalism and responsiveness while working on multiple roles at a time
- Processed high dollar orders at a 15% faster rate than the team average
- Achieved consistent #1 or #2 rankings in yearly metrics including fraud missed, cancelled in error and total amount worked
- Provide technical support to application support internal application (Accertify) Resetting password/unlocking account and adding access groups by using Active Directory.
- Adding access groups and unlocking user accounts using Sailpoint and Active Directory.
Access Management Consultant
IBM
12.2017 - 06.2019
- Provide access management support to Etihad Airways Employees
- Troubleshooting and resolving access management and provisioning workflow errors
- Perform the provisioning, maintaining and de-provisioning of identities and ensuring authorization based on business need for customer ID’s for devices within the scope Responsible for performing identity and access management activities
- Managing shared access for users on shared folders, Active directory access groups Promote effective teamwork and evaluate individual performance
- Resolving maximum number of tickets with minimum reopen ticket
- Creating users in MSQL, Oracle, MacSec also applying security permissions.
Technical Support Representative
IBM
11.2016 - 12.2017
- Involved in data analysis, validation, and data competencies of critical assets Train new employees and explained protocols clearly and efficiently Involved in change implementations
- Defining access policies Conducting access reviews Provisioning and de-provisioning access, Provided Password reset service and problem resolutions for customers
- Proficient in handling escalated calls and provided 1st & 2nd Level Technical Support to end-users
- Demonstrated exceptional skills in professionalism and responsiveness while working with two processes at a time
- Achieved consistent #1 or #2 rankings in monthly metrics, including call duration, number of calls per shift and customer satisfaction ratings
- Displayed courtesy and strong interpersonal skills with all customer interactions
- Processed inbound and outbound technical support calls and emails at a 20% faster rate than the team average
- Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity.
Education
Bachelor of Arts - Mathematics
University
SOL 05.2012 - 03.2015
12th - Science Education
CBSE
RMSM 03.2010 - 05.2011
10th - undefined
SMDGN
CBSE
Skills
Identity Governance and Administration (IGA)
Affiliations
A highly motivated IAM professional with 6 years and 7 months of experience in the field of information technology. Proficient in managing identity and access controls for large organizations, designing and implementing comprehensive identity management solutions, and ensuring compliance with regulatory requirements. Possess strong analytical, communication, and project management skills.
Certification
ITIL Foundation
Interests
Tracking
Driving
Timeline
Access Management Analyst
Macquarie Group
09.2021 - Current
Senior Fraud Analyst
American Express
06.2019 - 09.2020
ITIL Foundation
06-2019
Professional MS Excel
03-2019
Access Management Consultant
IBM
12.2017 - 06.2019
Technical Support Representative
IBM
11.2016 - 12.2017
Bachelor of Arts - Mathematics
University
05.2012 - 03.2015
12th - Science Education
CBSE
03.2010 - 05.2011
10th - undefined
SMDGN
CBSE
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