Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ANKIT SHARMA

Bengaluru

Summary

Cybersecurity professional with 14 years of experience in customer-facing and pre-sales roles. Expertise in delivering complex technical solutions that align with business objectives and enhance value. Recognized for strong communication skills and technical knowledge, effectively supporting Top Commercial Accounts and securing high-impact deals.

Overview

14
14
years of professional experience

Work History

Solutions Engineer

Cisco
Bengaluru
10.2023 - Current
  • - Meet with clients to understand their security challenges and business requirements.
  • - Educate customers on latest innovations in Artificial Intelligence(AI) and Machine Learning (ML) capabilities included in CyberSecurity Solution Such as AI defense, AI app visibility.
    - Design tailored cybersecurity solutions in network security such as NGFW, Proxy, IDS/IPS,identity management via NAC and two Factor).
    - Design tailed cybersecurity solution in providing user security such as SSE, ZTA, VPN, EDR, SASE, DLP.
    - Design tailed cybersecurity solution in providing Breach protection such as SIEM, XDR.
    - Deliver product demos and presentations to technical and non-technical stakeholders.Lead Proof of Concepts (POCs) to validate solutions in the customer’s environment.
    - Collaborate with sales, engineering, and legal teams to respond to RFPs/RFIs.Write technical portions of proposals, including solution descriptions and implementation plans.
    - Act as a trusted advisor to both internal sales teams and customer stakeholders.
    - Explain cybersecurity concepts in a business-friendly manner to executives and technical audiences.
    - Stay updated on threat trends, competitor products, and emerging technologies.
    - Train partners, clients, and internal teams on new cybersecurity products and use cases.

Member of Technical Staff

Netskope
Bengaluru
04.2021 - 10.2023
  • Troubleshooting cloud-based security solutions such as introspection, SWG and cloud Firewall, SASE, SSE, DLP, ZTNA, Private access, etc.
  • Working with Tier1 & Tier2 customers and help them in configuring Secure Service Edge (SSE) Solution.
  • Help train new joinees and mentor engineers to achieve a level of expertise in specific features.

Senior Technical Support Engineer

Aryaka Networks
Bengaluru
01.2019 - 03.2021
  • Working on SD-WAN solutions to provide traffic optimisation for Aryaka Customer.
  • Point of contact for Big accounts for Aryaka.
  • Handling Escalation and providing consultation on difficult issues.
  • Recreating issues in lab and verifying behaviour of a solution.
  • Deep analysis by collecting logs, debugs and working with Engineering to fix new bugs.

Engineer Customer Support - VPN

Cisco
Bengaluru
08.2015 - 12.2018
  • TAC Escalation engineer serving enterprise/commercial accounts utilizing Cisco's Security devices and solutions.
  • Interact with Network Management/Design teams to address VPN related incidents and concerns.
  • Advise design modifications as and when needed for addressing capacity and performance bottlenecks.
  • Report functional defects affecting customer base and liaise with Engineering and Product Management teams for driving software specific issues and enhancements.

TAC Escalation Engineer

CSS
Chennai
07.2014 - 07.2015
  • Working in Palo Alto TAC project.
  • Working on Firewalls such as PA-200, PA-500, PA-2020, PA-2050, PA-4000 and 5000 Series Palo Alto firewalls.
  • Working on codes 5.x, 5.1.x, 6.x, 6.1.x and 7.x.
  • Assisting customers in Configuration and trouble-shooting security policies, Threat prevention, URL filtering, IPSEC VPN, Global Protect, HA failover, Static routes, HIPS, Data Filtering, File Blocking, Wildfire.
  • Impart technical training to new-hires and cross-functional teams.

Network Engineer

Aricent Technologies
Gurgaon
07.2011 - 05.2014
  • Configure and troubleshooting the IPSEC site to site and remote access VPN on the Cisco Routers, ASA and Concentrators.
  • Configuring and troubleshooting SSL VPN on Cisco ASA.
  • Configuring and troubleshooting Anyconnect (client-based SSL).
  • Configuring and troubleshooting GRE/IPSec, L2TP over IPSEC, U-Turning and VPN failover on the Cisco Devices.
  • Monitor the Firewall's policies and VPN configuration.
  • To collect the critical debugs required for the troubleshooting.

Education

Bachelor Of Technology - ECE

KIIT College of Engineering
05.2010

High School -

Green Feilds School

Skills

  • SSE
  • Cybersecurity solutions
  • Network security
  • Cloud security
  • Identity management
  • Product presentations
  • Technical documentation
  • Customer engagement
  • Sales support
  • Problem solving
  • Technical training
  • Business communication
  • ZTNA
  • DLP
  • Firewall
  • Cloud Security
  • Network Security
  • Email Security
  • VPN
  • TLS
  • Troubleshooting
  • IPSEC
  • SASE
  • TCP/IP
  • NDR
  • DNS security
  • Log Analysis

Languages

English
First Language
Hindi
Upper Intermediate (B2)
B2

Timeline

Solutions Engineer

Cisco
10.2023 - Current

Member of Technical Staff

Netskope
04.2021 - 10.2023

Senior Technical Support Engineer

Aryaka Networks
01.2019 - 03.2021

Engineer Customer Support - VPN

Cisco
08.2015 - 12.2018

TAC Escalation Engineer

CSS
07.2014 - 07.2015

Network Engineer

Aricent Technologies
07.2011 - 05.2014

Bachelor Of Technology - ECE

KIIT College of Engineering

High School -

Green Feilds School

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ANKIT SHARMA