ANKIT VERMA

• Application Support Engineer with 9.2 years of experience in L2 & L3 Java-based Application Support and Site Reliability Engineering (SRE).
• Skilled in incident handling, problem management, root cause analysis (RCA), and deployment activities using tools such as Ansible and Bamboo.
• Experienced in managing critical production applications, and delivering high-quality, reliable solutions under tight SLAs.
• Domain expertise in Automotive and Telecommunications (OSS/BSS) with over 5 years of experience working on telecom projects at Netcracker and PCCW.
• Strong foundation in ITIL® 4 processes, with hands-on experience managing Incidents, Requests, Problems, and Change Management.
• Proven track record in supporting and maintaining desktop and web applications, including bug fixing, enhancements, and performance tuning.
• Comprehensive understanding of the Software Development Life Cycle (SDLC), with practical experience in Scrum, Agile, and Kanban methodologies.
• Adept at cross-functional collaboration with developers, business stakeholders, and infrastructure teams to ensure smooth delivery and improved project outcomes.
• International exposure, including onsite assignments in the Indonesia (12 months) and Philippines (3 months) collaborating closely with German, Indonesian, Singaporean, Japanese, and Filipino clients.
• Hands-on experience with Netcracker OSS/BSS systems, including Service Order Management (SOM), Resource Inventory, Discovery and Reconcillation, Product Lifecycle Management and Customer Management modules.

9Years 2Months

Project Name: Indosat Ooredoo OSS

Organization Name: Netcracker Technologies
Client: Ooredoo Indosat Telecommunication, Jakarta Indonesia
Time: 10th Jan 2017 – 30 Nov 2018

Technology Stack: Java, Spring , Spring MVC, REST web services, SQL, Linux, JIRA. 

Skills Used : Core Java, JDBC, Oracle SQL, Collection Framework, Order Processing, Order Fulfillment, Order Management, Service Activation, Resource Inventory.

Characterization: Netcracker OSS suite is used to provide B2B solution for Indosat project. It’s using Netcrackers OSS whole suite from Order Management to Order Provisioning with Resource Inventory Management.

Responsibilities:
- Responsible for data patching and work around solutions/script. Provide RCA document for Severity 1 and Severity 2 issues.
- Created MOP for all activities and changes.
- Responsible to monitor Application alert in Web Logic Server.

   Provide RCA, Includes SAR CHART, Thread Dump, CPU and Memory Health      Check.
- Responsible to resolve all issue within given SLA.
- Responsible for All enterprise reports and manual task automation using cron jobs,
- Developed SQL script and PL-SQL procedure for workaround solutions.
- Monitors and ensures that Service Provisioning is complete and accurate for assigned customer base in accordance with close calendar.

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Project Name: Globe Telecom OSS
Organization Name: Netcracker Technologies
Client: Globe Telecom, Philippines
Time: 1st Dec 2019 till 1st Sept 2020
Technology Stack: Java, REST web services, SQL, PL/SQL, Linux, JIRA.
Characterization: Netcracker OSS suite is used to provide B2C solution for Globe project using GPON, LTE, DSL Technology. It’s using Netcrackers OSS whole suite for Order Management to Order Provisioning with Resource Inventory Management.

Responsibilities:
- Worked as L2 application support engineer

- Developing and enhancing SQL scripts, making small code changes, bug fixing and troubleshooting.
- Working on Jira requests on priority basis and providing adequate solutions to the Filipino clients.
- Supporting Production releases and various Maintenance/Patching activities.
- Working on Incident, Service requests, Problem tickets and providing RCA within given SLA.
- Providing basic project knowledge to the Client and resolving issues altogether.

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Project Name: Rakuten BSS
Organization Name: Netcracker Technologies
Client: Rakuten, Japan
Time: 1st Sep 2020 till 24th Dec 2020
Technology Stack: Java, REST web services, SQL, Linux, JIRA.
Characterization: Netcracker BSS suite is used to provide ‘Lead to Cash’ solution for Rakuten MNO project. As Rakuten is switching to MNO from MVNO solution, it’s using Netcrackers BSS whole suite from front end portals to billing.

Responsibilities:
- Working on Jira tickets and providing expected solution to the Japanese clients on priority basis.
- Involved in doing bug fixes, Debugging and troubleshooting existing java based functionalities.
- Developing SQL/PLSQL scripts to resolve issues, preparing and scheduling reports.
- Troubleshooting real time logs using Unix commands and identifying exact root cause.
- Working on RBM tasks and resolving customer billing related issues on urgent basis.
- Working on Data fixes and Hot fixes, testing them over Mirror env and then deploying in production.

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Project Name: PCCW StarHub
Organization Name: Nityo Infotech – Client PCCW Malysia
Role: Software Engineer
Client: StarHub Ltd , Singaporean
Time: 4th Jan 2021 till now
Technology Stack: Java, J2EE, Maven, Oracle 11g, UNIX, Shell .
Characterization: PCCW OM suite is used to provide B2B solution for Star Hub Singapore project using GPON, LTE, DSL Technology. It’s using PCCW CRM, Siebel OSS whole suite for Order Management to Order Provisioning with Resource Inventory Management

Responsibilities:
- Production & Post -Production L2 L3 Support- Identifying Production and non-production application issues.
- Order Recovery
- Incident Resolution

• Automobile : Domain Including Application Support
• Telecom OSS, Configuration, Web Logic Application Health checkup.
• Work Order Management (WOM), Resource Inventory management, Provisioning, Data Integration and Migration and Web self-care.
• Good OSS Knowledge like Online Charging System (OCS), Policy and Charging Rules Function (PCRF), Provisioning, OM.