Manvir Singh Riar
Gurgaon
Summary
Motivated and detail-oriented professional with a strong background in customer service. Seeking to leverage communication skills and hands-on experience in dynamic environments to contribute to organizational growth and enhance customer satisfaction.
Customer service associate with over 2 years of experience in BPO and client handling roles. Proven ability to manage high call volumes, resolve customer concerns efficiently, and maintain performance metrics. Adept at working in fast-paced environments with strong interpersonal and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Senior Customer Service Representative
Teleperformance
Gurgaon
05.2023 - 05.2025
- Delivered consistent service to clients in high-volume environments.
- Ensured customer satisfaction and issue resolution in real-time.
- Achieved KPI targets in AHT (Average Handling Time) and CSAT (Customer Satisfaction).
Senior Customer Support Executive
Concentrix
Gurgaon
08.2022 - 04.2023
- Handled inbound calls and provided assistance for technical and non-technical queries.
- Maintained quality scores and participated in team improvement plans.
- Provided timely solutions and ensured compliance with call center protocols.
Education
12th Pass -
CBSE Board
01.2015
Skills
- Customer service
- Call center compliance
- Quality assurance
- Customer relationship management
- Performance metrics
- Team collaboration
- Effective communication
- Problem solving
Hobbies and Interests
- Playing cricket
- Listening to music
- Traveling
- Learning about technology
Key Performance Indicators
- Customer Satisfaction Score (CSAT)
- Average Handling Time (AHT)
- First Call Resolution (FCR)
- Attendance & Adherence
- Escalation Handling
- Daily Call Target Achievements
Languages
English
Advanced
C1
Timeline
Senior Customer Service Representative
Teleperformance
05.2023 - 05.2025
Senior Customer Support Executive
Concentrix
08.2022 - 04.2023
12th Pass -
CBSE Board