Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ankur

Ankur

Delhi

Summary

+8 years experience in Retail. Well Adaptable and Eager to learn & Grow. I can utilize the extensive knowledge I have gained during my experience. Well versed in market research and excellence in creating brand awareness. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Overview

8
8
years of professional experience

Work History

Senior Dispatcher

Protect Freight Weight Co.
Mohali
12.2023 - Current
  • Attending clients and negotiating
  • Connecting with drivers
  • Scheduling trucks
  • Managing service dispatch software and routing software
  • Resolving billing and cost issues.

Assistance Store Manager

Reliance Brands Limited (Brooks Brothers)
Gurgaon
04.2023 - 11.2023
  • Assist the store manager in managing and overseeing daily store operations
  • Supervise and train staff members to ensure efficient and effective performance
  • Handle customer inquiries, complaints, and issues
  • Assist in creating and implementing sales strategies and promotional activities
  • Manage inventory and ensure proper stock levels
  • Ensure compliance with company policies and procedures
  • Assist in conducting performance evaluations and providing feedback to staff
  • Help in maintaining a clean and organized store environment.

Sr. Fashion Consultant

Reliance Brands Limited (Brooks Brothers)
Gurgaon
03.2020 - 04.2023
  • Served as brand storyteller to create experiences to drive sales and achieve store sales goals
  • Enhanced shop and display appearance utilizing seasonal promotions and trends to drive strategy
  • Supervised and trained employees of merchandising team and tracked workflow to meet goals and objectives
  • Formulated and submitted status reports to upper management to relay progress and developments.

Brand Ambassador

LVMH Group (Givenchy & Kenzo) (Delhi Duty Free Services)
New Delhi
02.2019 - 03.2020
  • Maintained professional demeanor in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach
  • Provided advice on selecting perfumes to match skin chemistry and desired scents
  • Increased sales through persuasive sales techniques and building trust with customers.

Sales Associate

Delhi Duty Free Services
New Delhi
03.2016 - 02.2019
  • Customized customer experiences to build brand loyalty
  • Engaged with customers to better understand needs and deliver excellent service
  • Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume
  • Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently
  • Helped customers with specific item requests by answering questions and offering knowledgeable product advice
  • Maintained neat and clean shop floor and storage areas
  • Maximized customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs
  • Assessed customer needs through clear communication, anticipating and responding appropriately to queries.

Education

Bachelor of Computer Applications -

NIMS University
Jaipur
12-2016

12th -

NIOS
Ambala
04-2013

10th -

NIOS
Ambala
04-2010

Skills

Teamwork

Time Management

Leadership

Adaptable Nature

Team player

Knowledge of SAP, Excel, PowerPoint

Languages

Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2

Timeline

Senior Dispatcher

Protect Freight Weight Co.
12.2023 - Current

Assistance Store Manager

Reliance Brands Limited (Brooks Brothers)
04.2023 - 11.2023

Sr. Fashion Consultant

Reliance Brands Limited (Brooks Brothers)
03.2020 - 04.2023

Brand Ambassador

LVMH Group (Givenchy & Kenzo) (Delhi Duty Free Services)
02.2019 - 03.2020

Sales Associate

Delhi Duty Free Services
03.2016 - 02.2019

Bachelor of Computer Applications -

NIMS University

12th -

NIOS

10th -

NIOS

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Ankur